Customer Experience Consultant

3 months ago

Brisbane Airport, Australia Enterprise Rent-a-Car Full time

As a Customer Experience Consultant, you will report directly to the Head of Customer Experience Department. The combined Customer Experience and Claims team provides crucial support to our customers, suppliers and other relevant parties at all points before, during, and after a customer’s rental and claim process. We aim to be a one-stop shop for our customers; from the time a customer calls to enquire about a vehicle, to any follow-up questions a customer may have after they return and everything in between. Customer service excellence is the most crucial part of this role

**Your primary responsibilities in the role will include the following**:

- Develop and maintain customer relationships with corporate, leisure & commercial customers
- Manage all aspects of a customer’s Enterprise experience both online and over the phone
- Communicate with our suppliers providing accurate information regarding reservations, availability, and location information
- Liaise with locations and departments to follow up on customer feedback & ensure a swift and accurate response
- Meet specified time-frames and quality standards
- Maintain documentation and records to high standards
- General administration duties

**About You**
- Outstanding Customer Service Skills
- Adaptive verbal and written communication
- Strong attention to detail
- Genuine desire to help customers and resolve issues
- Organisation skills with the ability to multi-task in a fast-paced environment
- Flexible with the willingness to learn and adapt
- Ability to follow processes, procedures and maintain documentation and records to high standards

With a culture of promoting from within, at Enterprise Rent-A-Car your success will be recognised by excellent career progression opportunities within a growing business. In addition to your remuneration, you will be rewarded with a dedicated learning and development program and numerous employee benefits

**Job Types**: Full-time, Permanent

Pay: From $28.89 per hour

**Benefits**:

- Employee discount
- Referral program
- Travel reimbursement

Supplementary Pay:

- Commission
- Overtime pay
- Penalty rates

**Experience**:

- call centre: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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