Program Management Specialist

2 weeks ago

Brisbane, Australia General Electric Full time

**Job Description Summary**: Support cross functional team to deliver on all program(s) deliverables within the terms and conditions of the contract. Executes standard program management tasks and demonstrates accountability for daily operating functions, customer satisfaction, and company objectives. In this role you will integrate with customer process that meet contractual needs across the organization and support to manage arising operational issues within functional areas of expertise.

**Essential Responsibilities**:

- All contract performance related activities, tied to customer(s) or program(s).
- Perform as interface between the customer and the internal business team, managing the transfer of information and requests.
- Assure timely resolution of issues, keep the customer advised of the progress of the program, and variations, solutions to issues.
- Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
- Broadening knowledge of product lines, markets and customer groups to execute program strategy. Still acquiring higher level knowledge and skills.
- Initiate, analyze and maintain service billing and tracking issuance of service dispatch orders.
- Responsible for repair monitoring and replenishment of available parts and to drive fulfillment of repair orders as well as managing repair vendors.
- Support program cost productivity to achieve planned contractual margin.
Manage in-country stock and support audit for inventory as directed. Manage and handle customer transactions for posting into financial ERP system.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- Support resolution to manage issues in situations that require commercial knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
- Provide support for shop for all incoming shipments from repairs and new purchases into ERP system.
- Coordinates with customer fulfillment team for for all incoming and out-going shipments and repairs.
- A job at this level requires good interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
- Directly reports to Business Leader.

**Qualifications / Requirements**:

- This role requires basic experience in the administration of contracts with working experience in customer service engagement roles.
- Knowledge level is comparable to a Bachelor's degree university or a high school diploma with relevant experience.
- Knowledge and experience with airline or MRO
- The ability to obtain and maintain an Australian security clearance.
- Must have legal working rights in Australia.

**Desired Characteristics**:

- Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

**Additional Information**:
**Relocation Assistance Provided**:No

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