Mortgage Client Support Officer
4 days ago
**Work type**: Fixed term Full time
**Location**: Aust - NSW Metro
- **Your daily work makes a difference to millions of customers**:
- **You’ll be supported to manage your career, work, and life**:
- **Make a genuine difference through the work you do**
**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
It’s a good time to see what more you can find at NAB as a Mortgage Client Support Officer in this 12 month secondment opportunity.
**The team and the role**:
The Mortgage Client Support Team has responsibility to service front line retail banking employees, key external stakeholders and customers with any queries they may have for products and services available through our sales & distribution colleagues. Their objective is to provide support and to ensure that a high quality of service is always provided to internal and external stakeholders.
This role is a key contributor in driving franchise growth and customer service. It is a 12 month opportunity.
**Day to day will include**:
- Being available on the ‘Broker Assist’ phone line to take calls from brokers
- Participating in outbound mortgage retention campaigns
- Complete retention pricing reviews for existing customers received from BDMs/customers or brokers
- Adherence to any service levels related to tasks performed
- Ensure the business unit maintains the ethical standards contained in the Code of Conduct
- Adhere to firm policies and procedures, regulatory and legislative requirements
**What you’ll bring**:
- Minimum education required it the completion of year 12
- Sound Mortgage process knowledge is desirable
- A good working knowledge in mortgage products in a retail environment is highly desirable
- Customer focused both internally and externally
- Results driven
- Some experience in a customer service role
- Excel and Powerpoint experience
**A diverse and inclusive workplace works better for everyone.**
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.
**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
Please note unsolicited CVs from agencies will not be accepted.
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