Case Manager

4 weeks ago

Charlestown, Australia Allianz Australia Full time

**Case Manager (Common Law) - CTP claims**

**Are you looking for an organisation that has a high level of Integrity and professionalism?**

As an Allianz Case Manager in our Common Law team you'll play an active role in ensuring the smooth management of CTP Personal Injury Damages claims. Your role is to ensure that our customers are supported through their return to health and return to work journey by looking to achieve a fair compensation resolution.

As someone who builds excellent relationships, you will be working closely with a team of Common Law Case Managers supported by Technical Specialists who offer technical guidance. You will be able to actively engage and liaise with Solicitors and will be directly involved in assessing and quantifying the Common Law claim by reviewing wage and tax information as well as expert medico-legal reports. This role provides you with the opportunity to engage in settlement conferences to achieve claim resolution.

It's a role where you will be dealing with customers who have experienced hard times and difficulty and have sustained significant injuries. Your job is to deliver a positive customer experience. If you are currently studying Personal Injury Law or are near completion of your Law Degree and looking to transition into the workforce this role can help you expand your networks and be the next stepping stone in your career.

**You'll be responsible for**:

- Supporting customers step by step through their CTP Journey towards settlement.
- Handling personal and confidential claims information discreetly and professionally
- Nurturing excellent customer relationships and creating positive experiences
- Welcoming and helpful written and verbal customer communication
- Ensuring a fair and reasonable outcome for our customers for their damages claim
- Reviewing medico-legal reports and other tax information to quantify a claim
- Engaging and liaising with solicitors to progress the claim towards resolution
- Driving service outcomes for internal and external customers
- Adhering to all compliance and legislative requirements

**Important to your success**:

- Personal Injury claims experience (preferred)
- Legal qualification or currently undertaking legal studies (preferred)
- Excellent customer service and communication skills
- Negotiation and conflict resolution skills
- Time management skills and a proactive approach
- Ability to take ownership of assigned ‎tasks

**What's on offer?**
- An exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth.
- On-going training and development opportunities
- Be a part of a successful team delivering customer satisfaction and service expectations
- Great work flexibility
- Position available for Sydney or Charlestown location with an initial start from home.

**About us**

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. When you join Allianz, you'll become part of a strong global insurer, helping to protect over 3 million Australians. We foster an environment of personal growth, so you feel safe to try, share, fail, learn and grow. We value diverse thinking where your ideas and innovative mindset are welcomed and encouraged. As a member of the Allianz family, you'll be supported to reach your full potential to grow an enriching career.

**Job Level**:
Entry Level

**Location**:

- Charlestown, NSW, AU, 2290**Available until**:
31/03/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
23879

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