Member Support Manager Sandringham

4 weeks ago

Melbourne, Australia Goodlife Health Clubs Full time

**About Goodlife Health Clubs**:
As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

**As both a service provider and employer our mission is simple**: Move people to achieve great things.

**The opportunity**:
The Member Support Manager (MSM) at our Sandringham club takes responsibility for leading a capable, in-club team of Member Support Consultants (MSC) to maximise membership growth (through acquisition and retention) and create a positive member experience that drives club visitation and member engagement. The MSM takes overall responsibility for achieving joiners, leavers, and member growth goals, whilst overseeing front desk operations and setting best-in-class service standards within the club.
The MSM is tasked with mentoring their team and giving them the tools to succeed in their role. They combine their sales expertise, exceptional customer service capability, and motivational leadership skills to develop a culture that inspires prospective members, whilst ensuring that existing members are motivated to continue their fitness journey.

**Key responsibilities**:

- Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster

**About you**:

- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
- An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
- Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded
- Previous experience of managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates

**What we can offer you**:
A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A realistic OTE of $85,000 (made up of base salary, plus commission), plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

Elevate your professional and personal growth withaccess to our industry leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses From mastering languages to becoming a presentation pro, and from acing customer service to ruling social media, we've got what you need to excel. Plus, get excited with Blinkist Explore a curated collection of engaging reads to boost your brainpower anytime, anywhere. Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content

**About Fitness & Lifestyle Group**:
We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their au

  • Team Member-sandringham-vic

    3 weeks ago

    Melbourne, Australia 7-Eleven Full time

    Do you love Slurpees and sustainable Coffee? Well, so do we! It sounds like it’s time for you to come and join the team at 7-Eleven. We are on the lookout for casual team members with Morning Shifts availability to join the team in the Sandringham store. Being the face of your store, you will: - Delight your customers with service and store standards -...

  • Club Manager Sandringham

    3 weeks ago

    Melbourne, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Family Lawyer Sandringham Office Growing Team

    7 days ago

    Melbourne, Australia Gorilla Jobs Full time

    Salary: $130,000 - $200,000 - Location: Sandringham Vic - Growth opportunities due to firm being period of growth **The Position**: - We are seeking an experienced family lawyer with at least 4-5 years’ experience and aspirations to head our family law department. - Autonomous conduct of files, under guidance of an experienced family lawyer or lead the...

  • Operations Support Unit Manager

    4 weeks ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Ongoing**: - ** Full Time (80 hours per fortnight)**: - ** ZC1 NM5A**: -...

  • Operations Support Unit Manager

    2 weeks ago

    Melbourne, Victoria, Australia Alfred Health Full time

    Alfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.- Ongoing:- Full Time (80 hours per fortnight):- ZC1 NM5A:- Alfred Health...

  • Disability Support Worker

    2 weeks ago

    Melbourne, Australia Healthcare Australia Full time

    Location - Sandringham - Pay rate $33 - $43 per hour and up to $92 on public holidays - Community access shifts | 10.30AM to 1.30PM | Tuesdays and Sundays **About us** *** Healthcare Australia is Australia's largest specialist recruitment and staffing provider in the health and community services industry. We look for people who are energetic and passionate...

  • Dietitian - Grade 1

    4 weeks ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Grade 1 Dietitian (AI1-AI7)**: - ** Full Time (80hrs per fortnight)**: -...

  • Deputy Physiotherapy Manager

    2 weeks ago

    Melbourne, Victoria, Australia Alfred Health Full time

    Alfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.- Permanent position: Full Time - 80 hours per fortnight including ADO: Deputy...

  • Member Support Manager

    2 weeks ago

    Melbourne, Australia Goodlife Health Clubs Full time

    29-Jan-2024 FLG/1775187 Melbourne - Southern Suburbs and Bayside - Category: - Sales- Position Type: - Full Time- Application Close Date: - 28-Feb-2024**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate...

  • Food Services Assistant

    3 weeks ago

    Melbourne, Australia Blue Cross Full time

    Sandringham VIC 3191 - Permanent part-time shifts available - Help to deliver high-quality food to our residents At BlueCross, we aspire to create a ‘new age of living’. Our proud and dedicated team strives to deliver this vision across our 31 residences and homecare located in metropolitan and regional Victoria.**Are you ready to join our...

  • Experienced Conveyancer Thriving Small Practice

    2 weeks ago

    Melbourne, Australia Gorilla Jobs Full time

    Competitive salary package commensurate with skills and experience - Location: Mornington Vic - Growth opportunities due to firm being period of growth **The Position**: - We are seeking an experienced conveyancer - Managing conveyancing files in a full end-to-end service. - Drafting and reviewing contracts, s32s, s27s, transfers, statement of adjustments...

  • Lifestyle Assistant

    7 days ago

    Melbourne, Australia Blue Cross Full time

    Monday to Friday 10:00 am to 06:00 pm - Sandringham Location - Great opportunity to grow your career Here at BlueCross, we are the largest, and leading provider of aged care in Victoria. We pride ourselves on the exceptional services we deliver to our clients within the community as well as the clients that reside within our 31 aged care Residences. We are...

  • Fellow - Anaesthesia General - 2025

    1 week ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community-based services. The Alfred is part of Alfred Health, along with Sandringham Hospital and...

  • Instrument Technician Grade 2,3 or 4

    2 weeks ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Come join our Central Sterilising Service as an Instrument Technician**: -...

  • Billing Support Clerk, Radiology

    2 weeks ago

    Melbourne, Australia Alfred Health Full time

    **Permanent**: - ** Full Time at 80 hrs per f/n**: - ** Administrator Grade 1**: - ** Alfred Location** **Department** The Alfred Health Radiology & Nuclear Medicine Departments belong to Alfred Health, a public health service network under the auspices of the State of Victoria in Australia and made up of 3 hospital campuses: The Alfred, Sandringham...

  • Unaccredited Orthopaedic Registrar

    4 weeks ago

    Melbourne, Australia Ramsay Health Care Full time

    **Unaccredited Orthopaedic Registrar** **_ 12-month contract - Temporary Full Time_** **Are you looking for an opportunity to deliver real quality care, in an environment that offers career development and training? **Join Australia's leading private health care provider!** **About the Role** The role involves a temporary full-time appointment at Linacre...

  • Unaccredited Orthopaedic Registrar

    4 weeks ago

    Melbourne, Australia Ramsay Health Care Full time

    **Unaccredited Orthopaedic Registrar** **_ 12-month contract - Temporary Full Time_** **Are you looking for an opportunity to deliver real quality care, in an environment that offers career development and training? **Join Australia's leading private health care provider!** **About the Role** The role involves a temporary full-time appointment at Linacre...

  • Fellow - Cardiac Anaesthesia - 2025

    1 week ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community based services. The Alfred is part of Alfred Health, along with Sandringham Hospital and...

  • HANT Associate Nurse Manager

    1 month ago

    Melbourne, Australia Alfred Health Full time

    Alfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. 2* Permanent part time positions availableClassification - Registered Nurse...

  • HANT Associate Nurse Manager

    4 weeks ago

    Melbourne, Australia Alfred Health Full time

    Alfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. 2* Permanent part time positions availableClassification - Registered Nurse...