Customer Service Officer

1 month ago


Geelong, Australia Chandler Macleod Full time

**Location***
- Geelong, Victoria
- **Category***
- Call Centre
- **Salary**
- $ AUD - $ AUD Hourly
- **Posted**
- 11-Apr-2024
- **Work type**
- Casual/Temp
- **Contact**
- Joy Delos Reyes
- **Reference**
- BH-159550-3
- **About the company**:
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a talented Customer Service Officer to join their busy team for an 12-month temporary assignment.
**About the role**:
As Customer Service Officer - Complaints, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. In addition, key duties include:

- Managing complaints coming into the agency
- Assessing, recording, resolving and referring as required
- Managing escalated complaints and working to strict deadlines
- Drafting and sending high quality written correspondence
- Coordinating correspondence, briefing and reporting functions

**About you**:

- Previous experience of responding to complaints - both over the phone and written
- Government background is a must
- Extensive experience of dealing with escalations and associated investigations
- Strong communication skills - both over the phone and written
- High attention to detail
- Excellent data entry and record keeping skills

**Benefits**:

- ASAP start (pending Federal Police Clearance)
- 12-month temporary assignment
- Full time hours - Monday to Friday 7.5 hours per day
- Geelong VIC location
- Multiple positions available
- APS4: $43.82 per hour + super
- APS5: $55.24 per hour + super



  • Geelong, Australia Chandler Macleod Full time

    **Location** *** - Geelong, Victoria**Category** *** - Call Centre**Salary** - $31.53 AUD - $31.53 AUD Hourly**Posted** - 29-Aug-2023**Work type** - Casual/Temp**Contact** - Spencer Silver**Reference** - BH-149873Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic Customer Service Officers for their regional office...


  • Geelong, Australia Chandler Macleod Full time

    **Location** *** - Geelong, Victoria**Category** *** - Call Centre**Salary** - $31.53 AUD - $31.53 AUD Hourly**Posted** - 29-Aug-2023**Work type** - Casual/Temp**Contact** - Spencer Silver**Reference** - BH-149873Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic Customer Service Officers for their regional office...


  • Geelong, Australia Transport Accident Commission Full time

    **Job no**: 925633 **Work type**: Full-time **Location**: Geelong **Customer Service Officer** - Full time, Fixed Term position until 30 June 2024 - Geelong office location, with flexibility to work remotely - Competitive salary $75,420 plus superannuation - Annual bonus and salary packaging options **Care in Action** With a career at the TAC, you’ll...


  • Geelong, Australia genU Karingal St Laurence Limited Full time

    **Do you want to improve your skills or kickstart your career within Disability Employment Services or Administration?** Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for a **Customer Service Officer **to join our **Geelong **office! At MatchWorks, we...


  • Geelong, Australia Transport Accident Commission Full time

    **Job no**: 925921 **Work type**: Full-time **Location**: Geelong **Customer Service Officer** - Multiple full time, fixed term positions until October 2024 - Geelong office location, with flexible hybrid working - Competitive salary $76,928 plus superannuation - Annual bonus and salary packaging options **Care in Action** With a career at the TAC,...


  • Geelong, Australia Transport Accident Commission Full time

    **Job no**: 926133 **Work type**: Full-time **Location**: Geelong **Customer Service Officer** - Multiple full time, fixed term positions (open to part time) - Geelong office location, with flexible hybrid working - Competitive salary $76,928 plus superannuation - Annual bonus and salary packaging options **Care in Action** With a career at the TAC,...


  • Geelong, Australia Transport Accident Commission Full time

    **Job no**: 926133 **Work type**: Full-time **Location**: Geelong **Customer Service Officer** - Multiple full time, fixed term positions (open to part time) - Geelong office location, with flexible hybrid working - Competitive salary $76,928 plus superannuation - Annual bonus and salary packaging options **Care in Action** With a career at the TAC,...


  • Geelong, Australia City of Greater Geelong Full time

    **Customer Services Officer**: **Job no**: 497848 **Work type**: Casual **Classification**: Band 4 ($68,196 - $72,858 pa) **Categories**: Customer Service **Create our future together at the City of Greater Geelong** At City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to...


  • Geelong, Australia City of Greater Geelong Full time

    **Customer Services Officer**: **Job no**: 497848 **Work type**: Casual **Classification**: Band 4 ($68,196 - $72,858 pa) **Categories**: Customer Service **Create our future together at the City of Greater Geelong** At City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to...


  • Geelong, Australia City of Greater Geelong Full time

    **Customer Service Officer**: **Job no**: 498642 **Work type**: Casual **Classification**: Band 4 Casual - $44.00 p/h (inc casual loading) **Categories**: Customer Service **About the role** In this role, you will provide prompt and customer focused service as the first point of contact for enquiries and complaints. **Work type:...


  • Geelong, Australia Barwon Health Full time

    **Employment Status** Permanent Full Time, Permanent Part Time **Program** Finance **Location** University Hospital Geelong **Hours Per Fortnight** 0 **Position Summary - Be part of a team who are focused on providing the highest quality patient-centred care - Multiple opportunities - Permanent Full time or Part time roles available - Grow your...


  • Geelong, Australia gforce employment + recruitment Full time

    About the business and the role Duties and responsibilities Create sales opportunities through enthusiastic and proactive customer service Accepting, processing and managing orders using our order fulfillment system Manage and exceed customer expectations throughout the sales process Communicate with internal stakeholders to minimise wastage, errors and...


  • Geelong, Australia AMA Group Non-Drive Full time

    Permanent position. Monday to Friday-get back your weekends - South Geelong location, ample street parking - Welcoming team and supportive environment South City Panels, South Geelong is a spacious workshop, specialising in small, medium and large repairs. Our solid team of 17 work together in our modern, well-equipped workshop - including 2 spray booths...


  • Geelong, Australia HAYS Full time

    Geelong CBD | Temp work for 2 days in June 2023 | Multiple positions available **Your new company** Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. My Client is currently seeking...


  • Geelong, Australia AMA Group Non-Drive Full time

    Permanent Part-Time opportunity. Day Shift - South Geelong location, ample street parking - Welcoming team and supportive environment South City Panels, South Geelong is a spacious workshop, specialising in small, medium and large repairs. Our solid team of 17 work together in our modern, well-equipped workshop - including 2 spray booths with extractors and...


  • Geelong, Australia Scope (Aust) Full time

    **About Scope** Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term...


  • Geelong, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...


  • Geelong, Australia Cleanaway Full time

    **Job no**: 516027 **Work type**: Permanent - Full Time **Location**: VIC - Permanent - Full Time Position - Moolap, Geelong, VIC - Career progression and excellent team environment - A leader in sustainability and renewable resources **Who we are** When you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the...


  • Geelong, Australia Geelong Sports Hub Full time

    Geelong Sports Hub is currently looking for a Customer Service Officer to join us in a casual role. This role requires applicants to; Be able to work Saturday Mornings Willing to learn and grow within the business Have a can-do attitude The role will include tasks within our competitions and cafe areas. **Job Type**: Casual **Salary**: $23.93 - $34.45...


  • Geelong, Australia Gateways Support Services Full time

    Immediate start in Geelong North - Part-time (3 days/week) - 3 Months contract - Supportive and enthusiastic team and environment **About us** Our staff are made up of mountain riders, comedians, skiers, surfers, video game superstars, movie buffs, Musicians, Single people, married people, cat people and dog people and moreyou will find that all people at...