Insights Manager

2 weeks ago

St Leonards, Australia RSL LifeCare Full time

RSL LifeCare is a leading not-for-profit organisation that provides care and support services to veterans and aged care communities in Australia. We're proud to make a difference, and so can you

We are seeking an experienced Insights Manager to join our team. As the Insights Manager, you will be responsible for driving our research and insights program and lead the RSLLC Customer Experience (CX) program, consulting on how these insights can be used to improve and enhance our customer experience across our Retirement Living, Home Care, Residential Aged Care, and Veteran Services. You will have a direct impact on the quality of our seniors and veterans' lives

Duties & Responsibilities:
- Collaborate with the Strategy & Insights Lead to develop a comprehensive strategy for gathering and filtering trends, insights, and industry changes across sectors, competitors, communities, and legislation.- Adopt a community-led, data-driven approach to understand our community and utilise insights.- Plan, develop, and execute strategic research programs, enhancing customer research and leveraging data integration for deeper customer behaviour understanding.- Analyse and synthesise data from diverse sources, extracting valuable insights for strategic decision-making.- Forge partnerships with the Strategy, Marketing, and Communications team to create tracking metrics that measure ROI, utilising both internal and external data sources for comprehensive campaign assessment.

We need you to have:
- Qualifications in Marketing, Social Sciences, Economics, or related fields.- 5-10 years of experience in research and insights, with a strong track record of analysing customer data to drive meaningful outcomes.- Proficient in using analytic tools to conduct customer analysis, delivering analytics in a commercial environment. Experience translating business problems into actionable insights.- Excellent verbal and written communication skills, with the ability to convey complex data and concepts into clear and actionable recommendations.- Experience working in complex, multi-stakeholder environments and managing multiple projects simultaneously.- Competency in Word, Excel, and PowerPoint. Experience with self-service platforms and analytics tools such as PowerBI, Qualtrics, and Q is desirable.- Agency-side market research or research consulting experience is a plus.

We can offer you:
- Competitive remuneration and eligible for $15,900 not-for-profit salary packaging. This means more cash- Working for an organisation with an exciting strategy & growth plan, who genuinely cares about it's people and the communities we service.- Career development and progression opportunities across all areas of RSL LifeCare.- You will be joining our enthusiastic, caring, and supportive team and an organisation where you can feel good about what you do.- Flexible working arrangements.

About Us:
RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes, and personal home care throughout NSW and ACT. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for-profit organisation.

We enrich veterans and seniors’ lives and create connected, supportive and vibrant communities.
- Our commitment to diversity_

Location

St Leonards

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