Consulting Suites Manager

2 weeks ago

Melbourne, Australia Northpark Private Hospital Full time

Consulting Suites Manager
- _Advance your career advancing a thriving Consulting Suites business across two hospitals_
- _Lead and build a high-performing team of customer-focused professionals_
- _Join Australia’s only national private hospital operation and healthcare provider_
- _Full time role (part time may be considered)_
- Are you an experienced healthcare practice manager or customer service professional ready for the next challenge in your career? Northpark and La Trobe Private Hospitals seek an experienced professional to delivery outstanding customer service in our consulting and sessional suites. The successful applicant will be highly motivated, have previous experience managing a team in medical administration and/or a private GP/specialist practice, be committed to high standards of customer focused care, and possess excellent time management and organisational skills. This is an opportunity for someone who thrives in a vibrant, collaborative and friendly environment supporting our doctors and patients._

**As the Consulting Suites Manager, your responsibilities will include**:

- Leading the day to day efficient and safe running of the Consulting Suites, including achievement of KPIs plus accountability for staffing, recruiting, supplies, service provision to tenants (permanent and sessional) and management of written tenancy agreements and licences.
- Leading, coaching and developing Administration Officer team members, furthering a high-performing team
- Creating a compelling Consulting Suites service offering, advancing a culture of exceptional customer service for Visiting Medical Officers (VMOs) and patients
- Maximising efficiencies with management of resources
- 3+ years management experience in Consulting Suites or senior position held in Medical Centres
- TAFE/ Certificate - Diploma level qualification in Front-line Management, Business Management or related discipline (or working towards same)
- Sound knowledge of, and experience in, practice management, including labour planning/rostering and overall resource and revenue management to KPIs
- Established and managed relationships with key stakeholders, networks and customers (e.g. VMOs, patients, families) from diverse backgrounds
- Have led a team, including coaching, development and performance management
- Excellent communication, organisational, planning and customer service skills
- Ability to utilise numeric data to identify and implement improvements
- Working with Children check

**About us**:
Northpark Private Hospital is undergoing a significant renovation and will provide 73 Mental Health beds, inclusive of Early Parenting and Baby sleep settling beds, to the local community. In addition, we have recently celebrated the 30th anniversary of our Maternity Unit which has 12 Post Natal beds and 3 birthing suites, as well as operating a 20-bed Surgical inpatient ward and 4 Operating Theatres. Also onsite are the Plenty Road Consulting suites and our Level 1 suites located within the hospital itself. Both have a mix of sessional and permanently leased suites - 31 in total.

Nearby LaTrobe Private, which is co-located with La Trobe University, has recently undergone a significant redevelopment and successfully opened its doors to our community on 5 February this year. La Trobe boasts 4 new Operating theatres, a 34 bed inpatient ward and a total of 23 Consulting Suites. Imaging and pathology are also onsite and a new Café is coming soon

**Why Healthscope?**

When you join Healthscope, you become part of our **Community of Care**. Our people are at the heart of our organisation - no matter the role, every day **our people make a difference** to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

**You’ll also benefit from**:

- Flexibility to work across one or multiple hospitals across our network.
- Discounted health insurance (non-casuals only)
- Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with **talented, passionate and caring** people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

**_Come and be the difference in our patient's lives_**.**

**Applications close**: 28th May 2024

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