Operations Manager

1 month ago


Sydney, Australia Charterhouse Full time

**Operations Manager**
- Strathfield Location - close to public transport
- $100K + Super
- Working in the NDIS and Healthcare Sector
- Great collaborative team culture

My client is seeking an experienced Operations Manager for a permanent role in Strathfield.

As the Operations Manager will report into the Operations Director and work in a whole office environment providing expert leadership and guidance to optimise service delivery and daily business operations. You will lead, manage, and enhance service operations for maximum impact.

**Responsibilities will include but not be limited to**:

- Drive high level of service to clients and customers
- Identify areas for new business growth and development
- Engage with potential new business clients
- Regular compile and review data and reports to identify areas for improvement and growth and profitability
- Act as the primary point of contact for internal and external stakeholders
- Act confidentially on sensitive matters and appropriately determine a course of action, response, and resolution
- Partner across all departments to achieve business goals
- Ensure teams and working cohesively and implement new procedures accordingly
- Lead with internal staffing matters including recruitment and performance management
- Oversee new staff onboarding
- Be adaptable to ‘step in’ to support all departments when needed
- Complete a wide range of administrative tasks as required
- Project coordination and delivery
- Lead internal and external meetings
- Lead and mentor service teams, ensuring compliance with NDIS standards.
- Develop strategies for efficient service delivery and improved communication.
- Champion continuous improvement and stakeholder engagement.

**Qualifications/Experience**:

- Bachelor's degree or equivalent in relevant field.
- Proven NDIS/Healthcare industry experience with a strong regulatory understanding (preferred but not essential)
- Leadership skills to motivate teams and drive success.
- Excellent communication for stakeholder engagement.
- Strong organizational abilities and software proficiency with MS Suite.
- Passion for inclusivity and sensitivity in dealing with diverse groups of people.
- Able to maintain high level of integrity and confidentiality with sensitive matters

**How to Apply


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