Customer Service

2 weeks ago


Kogarah, Australia Westpac Group Full time

A fantastic opportunity to join a supportive and caring team culture
- Multiple, full time, permanent roles available in Kogarah starting in March 2023
- Working flexibly will be offered once competent in the role

**Who we are**

With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest company & bank. Helping Australians succeed is our purpose - it’s what we do, who we are and why we come to work every day. Supported by our values of: Helpful, Ethical, Leading Change, Performing and Simple.

**The Team**

Customer Care are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.

Watch this video to learn more about the team

Customer Care Banker

**How will I help?**

The role of a Consumer Connect banker is to service and fulfil banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries. In your new role, you will respond to inbound calls and will provide outstanding service to our banking customers on each and every call. On any day, you can be helping customers with their general banking questions, account maintenance, technical enquiries, as well as servicing specific products like credit cards and deposits.

**To be successful in this role, you’ll be required to work across our operating hours Monday to Friday 8:00 AM to 8:00 PM and Saturday 9:00 AM to 6 PM. Penalty rates apply**

**What do I need?**
- At least 12 months customer service experience (any industry)
- People who thrive in a corporate and professional working environment
- Ability to adjust to a high paced, KPI environment
- Happy to commute and work onsite at our Kogarah office

**What’s in it for me?**

Under Westpac Group’s Employee Banking Benefits program, you and your family can look forward to valuable savings available on a wide range of Westpac banking products - from discounts on loans, bonus interest rates on deposits, reduced interest rates on credit cards and much more. We can also offer you; career development plans, as well as an Inclusive team atmosphere where life-long friendships can be made. Other benefits include but are not limited to:

- Opportunity to work overtime. Penalty rates will apply
- Full training provided from day one to ensure your success in the role
- Flexibility to work from home 2 days a week post training
- We will be investing a wealth of time and resources in your learning. RG146 national accreditation will be provided
- Incremental salary increases will be applied as you progress through the training journey


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