Business Consultant

3 weeks ago

Sydney Western Suburbs, Australia HAYS Full time

Work for one of Australia's leading insurance company's

**Your new company**

We are looking for 3 full time Mandarin speaking Customer Business Consultants to join our successful retail branches across Burwood, Chatswood and Parramatta, working a combination of face to face in-branch and from home some days a week. You will be the first point of contact for new and existing customers and will be focussed on providing outstanding customer service, servicing customer enquiries, converting enquiries into sales and retention outcomes.

If you are looking for the next corporate step in your customer service career, with endless opportunities to develop and grow, with an engaging team and supportive leaders, flexibility, and attractive work-life balance attitude, this is the organisation for you.

**Your new role**
- Face to face and Phone based role as the first point of contact for new and existing customers assisting with insurance enquiries whilst delivering fantastic customer service
- Providing insurance solution for general insurance products and services
- High volume of customers in a fast-paced environment
- Culturally Diverse Environment
- Sharing knowledge and expertise on products and services
- Meeting compliance obligations

**What you'll need to succeed**
- Experience achieving results, meeting targets and exceeding KPI's
- Ability to work autonomously in a virtual working environment under skills and experience
- Customer service experience, including managing complaints and negotiations
- Experience can be from contact centres, sales, hospitality, retail and/or others
- Traits such as initiative, resilience, courage and the ability to problem-solve
- Happy to work alone at home engaging with your team via instant messaging
- To Work from Home, you will need: high speed internet connection and a private home office set up and training will be completed virtually

**What you'll get in return**
- Permanent opportunity with career and development opportunity's
- Although this is a customer facing role there will be days you will be able to work from home
- Full training is provided and your learning will be staggered, starting with the more basic support and adding to your skill set later.
- Choice of multiple locations available

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2770339

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