Client Support Officer

4 months ago

Hobart, Australia Gallagher Full time

**Introduction**:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group, Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB and, we want YOU to be a part of it all

As the Client Support Officer, you will provide administrative support for our Ambulance Tasmania and Department of Police, Fire and Emergency Management’s Health and Wellbeing Program, MyPulse. The program is aimed at empowering employees and volunteers to enact positive changes to their health and wellbeing.

Reporting to the Manager - Early Intervention, this part-time role provides a unique and rewarding opportunity to gain exposure to various aspects of the business and our customers, as well as playing a pivotal part in delivering meaningful initiatives to the community.

**How you'll make an impact**:

- Administer the MyPulse content management system, including data maintenance and reporting, inbox monitoring, enquiries handling, invoice processing and appointment scheduling;
- Provide professional customer focused service, particularly in handling sensitive matters in a confidential, diplomatic and professional manner, across a board range of stakeholders, to all internal and external stakeholders;
- Undertake activities pertaining to contract administration, risk and action registers, meeting and audit administration;
- Book venues, organising catering, coordination of presenters (following up presentations, organising flow of day), organisation of resources, support preparation of presentations, and source supply of merchandise;
- Arrange strategic management meetings, including the preparation of the agenda and minutes
- Process invoices and expenses, including staff regional travel, catering, supplies etc.

**About you**:

- Previous experience in an administrative support or similar role;
- Proficiency in Microsoft Excel, Salesforce and PowerBI, with the ability to analyse and manipulate data effectively;
- Strong customer service skills;
- Exceptional time management and organisational skills;
- Highly developed communication skills, with the ability to engage and influence at all levels of organisation;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- Resilient and flexible, with the ability work in a dynamic and fast-paced environment.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway -

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