Customer Experience Specialist

6 months ago

Sydney, Australia emarsys eMarketing Systems Full time

Are you looking to grow your digital marketing knowledge and career? Are you looking for a role where you can make a measurable impact on the customer experience of big brands? Do you have a curiosity for new technology? If you’re interested in becoming a part of one of the fastest growing teams at Emarsys, read on

**YOUR AREA OF RESPONSIBILITIES**

The Customer Experience Specialist is the nucleus of our Strategic Services organisation. As a CXS you will:

- Be a platform expert and be responsible driving adoption of the tech capabilities for customers on various tools in the platform
- Working inside of strategic roadmaps, help big brands to deliver lifecycle marketing automations and manage automation programs
- Be able to adapt automation program flows to flex to the customer’s needs
- Work closely with Consultants for our larger customers and across ongoing Strategic projects
- You will work providing the strategy and staying with the customer to execute and refine it.
- Be a day-to-day contact and trusted adviser for our ongoing project-based customers where you will own most of the project and develop automation program concepts along the way and delivering key tasks using best practice
- Analyse campaign performance and provide regular performance reports to customers and report ion this internally
- Champion some of the most advanced areas of our platform, including AI-driven functionality.

**YOUR PROFILE**
- You have a minimum of 2 years work experience in digital marketing, either brand-side or agency-side, with a foundation level understanding of CRM marketing, customer lifecycle and retention marketing
- Whilst not a prerequisite, previous hands-on experience with a marketing automation tool is preferred
- You are an avid and fast learner who can think on the spot and use your initiative to solve problems. You are a self-starter and are able to work independently.
- You are rigorous and data driven in your work. You are very confident using excel. Other reporting or analytics tools are a plus.
- You are enthusiastic about digital marketing and marketing automation
- You have strong organisational skills and an ability to prioritise workload and personal time management
- You thrive when working within closely collaborating teams and carry a strong work ethic. You are able to work closely with your team mates and can use your initiative and problem solving skills to see and volunteer how you can add value to the team and the project.
- You are a sociable, enthusiastic team player who is happy to lean on others for help, guidance and collaboration
- You enjoy having direct contact with customers and customer-facing teams
- You are fluent in English
- You are highly computer literate
- You have the right to work in Australia
- You are based in Sydney

**WHAT WE OFFER**
- A fast-growing company with an international presence, innovative outlook and a strong market position, blending the best parts of a ‘start-up’ mentality with the security (and resources) of an established multi-national
- The opportunity to contribute to a bespoke, complex and successful product focused on innovation
- A learning environment, heavy on personal and professional development that allows you to both learn from some of the best in the industry and own your own career
- An inspiring and positive environment, working alongside talented, friendly and passionate people where success is supported and celebrated as a collective
- A commitment to hybrid, trust based working, with weekly on-site collaboration for a dedicated space to work, socialise, hold meetings and create solutions as a group
- Competitive salary plus additional performance related rewards
- 32 days' annual & Personal leave
- Flexible benefits plan
- Mobile phone allowance
- Christmas/Birthday Gifts
- Comprehensive benefits, private health care, subsidised gym membership, life cover and many more.
- Zoo Passes

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