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Section Waiter for Busy Italian Restaurant

7 months ago

Sydney, Australia House Made Hospitality Full time

**About House Made Hospitality**:
House Made Hospitality is a Sydney-based and globally-inspired hospitality group, with people, quality and care at heart. Made up of five partners, we are a collective of hospitality professionals who believe that food, drink and the experiences that accompany them, are a conduit to human connection.

Since opening Hinchcliff House in early 2021, we have grown to operate 10 distinctive venues and have multiple new sites under development, reflecting our commitment to contributing to exceptional eating and drinking experiences in Sydney and Australia.

**We value....**
- **Is there for others**:

- humility, no ego, service focused, is a team player, supportive, loyal
- **Takes personal responsibility** - accountability, self aware, committed, diligent, has ownership, high standards
- **Is a good person** - honesty, integrous, respectful, caring, kind, sincere, generous
- **Drives to improve**:

- strong work ethic, driven, has hustle, growth-minded, pushes development, determined, passionate, proactive
- **Brings positive energy** - enthusiasm, fun, positive, possesses zest

**About the Venue**

Grana is a busy, approachable, inviting Italian restaurant on the ground floor of the heritage-listed woolstore Hinchcliff House. We mill our own flour on premise, that goes into making our bread, pasta, and pastries every day.

All of our on-site production is in full view of our guests: to educate and entertain, so they can witness the origin of their experience. There is a high level of quality, care and authenticity in all that we do.

Our menu is approachable and driven by fresh and high quality produce, with our drinks being simple, well made and tasty.

We combine this with humble and warm service, opening our doors from lunch to late evenings, 7 days a week.

**About the Role**

**Responsibilities**:

- Demonstrate comprehensive knowledge of the menu and beverage offering.
- Greet guests with a warm welcome and escort them to their tables.
- Present menus, describe dishes, and provide recommendations to guests.
- Take food and beverage orders accurately and enter them into the POS system.
- Ensure guest preferences and dietary needs are noted on order
- Relay orders to the kitchen and ensure timely delivery of food and drinks.
- Check back with guests to ensure satisfaction and address any concerns.
- Anticipate guests' needs and provide engaging and attentive service throughout their dining experience.
- Clear tables efficiently and reset them for the next guests.
- Oversee a busy section with a consistently high volume of guests.
- Process payments accurately and handle cash and credit card transactions.
- Maintain cleanliness and organisation in the dining area, including polishing silverware and glassware.
- Collaborate with team members to ensure smooth and efficient service.
- Participate in food, beverage, and service training sessions.
- Support fellow team members in other sections when needed
- Prepare and maintain waiter stations with adequate mise en place

**Requirements**:

- Previous experience as a section waiter
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong attention to detail and a commitment to delivering high-quality service.
- Positive attitude and a passion for providing exceptional hospitality.
- Flexibility to work weekends
- Responsible Service of Alcohol Certificate

**We would love to hear from you if**:

- Previous waitering experience
- Align with our values
- Have flexibility for rostering
- You are passionate about guest experience
- You have a positive attitude

**The best part about working at Grana**
- Generous group discounts
- Handsome tips $$
- Daily delicious team meals
- Strong professional development & career progression
- Training and development opportunities to enhance your skills and knowledge.
- A positive and caring culture.
- Flexible working hours and conditions
- Ongoing support to achieve your educational and professional goals.

**Interested?**

Sound like you? Then click “Apply” and submit your current CV and someone will get back to you shortly, to arrange a skills assessment at your earliest convenience.

**Job Type**: Casual

Pay: $30.10 - $36.12 per hour

Expected hours: 25 - 38 per week

**Benefits**:

- Employee discount
- Free drinks
- Referral program

Schedule:

- Shift work
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- waitering: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person