Medical Receptionist IVAnhoe East Casual

2 weeks ago

Ivanhoe East, Australia For Health Group Full time

Job Description

Job Title Receptionist
ReportsTo PracticeManager(PM)orBusinessManager(BM)
Direct Reports No direct reports
RolePurpose
ToprovidehighqualityservicetobothpatientsandHealthCareProfessionals(HCPs) withinForHealth MedicalCentres

Principal Accountabilities
The following accountabilities of this role in no way limit the Company in allocating additional accountabilities (specific tasks, projects or reject activities) to the employee, within the scope of the employee’s level of competence, experience, knowledge and qualification.

KeyResponsibilities
Patient Services
- Firstpointofcontactforpatientseitherfacetofaceoroverthephone.
- Greetpatientspolitely
- UsesystemtobookandqueuepatientstoseeaHCP
- Assistpatientsandthirdpartieswithenquiries.
- Ensureconfidentiality andprivacyguidelinesarefollowedwhendealingwithpatientinformation.

Measure of success (KPI’s)
- Low number of “walk outs”
- Low number of patient complaints;
- Adheres to Standard Operating Procedures (SOPs)

HCP Services
- ProvideadministrationservicestoHCPs.
- AdvisePracticeManageriftheCentreisnotstockedandinrunningorder.
- Ensurepatientsarebookedin,paperworkiscompleted.
- Mayinvolvescanning,batching,recallsof patients.

Measure of success (KPI’s)
- NoHCPcomplaints

Administration Duties
- Answering calls, faxing, photo copying,maildistribution,compilingandtransferringpatientfiles,andWorkCoveradministration.
- Opencentreandpreparefortheday.
- Closecentreandattendtogeneral housekeeping.
- Ensure reception area is clean and presentable at all times.

Measure of success (KPI’s)
- Calls answered within three ringsAssignedworkiscompletedbytheendof the day.
- Patientrecordscorrectlyfiled.
- Medicarebatchinguptodate

Workplace, Health & Safety
- Assist your manager / supervisor implement WHS policies and procedures into day-to-day operations
- Assist your manager / supervisor in ensuring workplace inspections and audits are completed
- Ensure Hazards are reported using the appropriate Hazard report tool and follow up on actions to correct any hazards identified
- Report all incidents or injuries immediately to your manager / supervisor

**Competencies**: The How
Value Addition
- Structured problem solving
- Supports with facts and thorough analysis
- Effective project management and delivery
- Displays business judgement and is solution oriented

Teamwork
- Teaming ForHealth and is a team player
- Strong communication skills - verbal and written
- We are in it together: Collaborates across functions, locations and stakeholders

Leadership
- Takes ownership and it’s personal
- Effectively coaches both up and down
- Embodies the “10 things that make us tick”

MinimumRequirements
Qualifications - Noformalqualificationsrequired
Experience - CustomerServiceand/orReceptionexperiencehighlyregarded
CriticalSkills
- Strong customer service mindset
- Dedicatedtoservicingpatientneeds
- Attentiontodetail
- AbilitytouseComputerSkillsandtelephonesystem
- Strongverbalcommunicationskills
- AdministrationSkills
- Abilitytomultitaskandprioritise

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