Operations Team Leader

3 weeks ago

Melbourne, Australia LGT Crestone Wealth Management Full time

Min Experience- 10 yearsYour team
- The Account & Transfer Services team consists of 13 people, all based in Melbourne
- Part of the Operations team (45) including team leaders of Transaction Services, Corporate Actions, Business Improvement and Operations Manager Business Improvement
- Our work includes onboarding new accounts, maintenance of existing accounts, transferring assets and reconciliations

Your Role
- Management of Account & Transfer Service analysts including hiring, onboarding, training, objective setting, performance management and mentoring/career development
- Manage day-to-day operations of the team including management of workflow, operational approvals, daily reporting, reconciliations, and checklist completion
- Support the Investment Advisers and Adviser Assistants in creating and maintaining client accounts, the transferring of assets and providing the best service possible
- Partner with support functions across the business including Risk, Legal and Compliance, IPS, IT, Finance and HR to ensure information sharing, clarity of process and identify opportunities for improvement
- Work closely with the Operations Managers of Service Delivery & Business Improvement and the Head of Operations on identifying team development and operational resource planning requirements to ensure Operations is positioned to meet and exceed client needs
- Serves as a point of escalation
- Identifies opportunities for optimising business productivity
- Implementation of process management and improvement initiatives, ensuring all operational processes are maintained with up-to-date procedures
- Act as a key influencer driving productivity, efficiency, and effectiveness initiatives
- Acting with integrity and high standards of conduct to provide compliant and customer centric operational support
- Liaison with custodians and business partners
- Actively manage team risk profile by reviewing and enhancing controls, coaching team members on their understanding and purpose of controls and incident reduction
- Ensure adherence to Corporate Risk Policy, Standard Operating Procedures, relevant legislation, and regulatory requirements

Your skills & experience
- Minimum 10 years’ experience in Operations within Financial Services
- Minimum 5 years’ experience managing a large team (10+)
- A good understanding and prior experience of onboarding and AML/CTF
- A good understanding and knowledge of Australian & International Financial Markets, Managed Funds, Listed/Unlisted Assets and Custodial Structures
- Proven ability to work within a team structure with an accountability to motivate other to achieve excellence
- Business analysis/process change management experience

Your role competencies
- Excellent communication skills
- Committed with a high level of drive, resilience, and enthusiasm
- Results oriented and thrives in a fast-paced environment
- Pragmatic
- Flexible and scalable
- Strong natural leadership qualities including excellent interpersonal, negotiation, and influencing skills leading to trusting relationship with business partners and their teams
- Logical and methodical
- Resourceful, self-starter
- High level of attention to detail, accuracy and a focus on compliance and driven in providing high quality standards of work
- Assertiveness
- Analytical, inquisitive with demonstrated problem solving skills
- Sound judgement with critical thinking
- Professionalism and strong diplomacy
- Exceptional prioritisation skills and able to multi-task effectively in a fast-paced environment
- Has the ability to work across the organisation to find appropriate, client-friendly resolutions while following regulatory guidelines and mitigating risk
- Change agent who can work effectively and collaboratively in a team environment and with staff at all levels across all areas of the organisation

Your qualifications
- Degree qualified in Finance, Business or Commerce

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