Case Manager

2 weeks ago

Hobart, Australia Tasmanian Government Full time

Department of State Growth

Transport and Infrastructure Services

Road User Services

Applications must be submitted by Wednesday 07 February, 2024 11:55 PM

**Position details**:
**Applications close**:

- Wednesday 7 February, 2024 11:55 PM AEST**Award/Classification**:

- Tasmanian State Service Award - General Stream Band 4**Salary**:

- $80,593.00 to $92,764.00 per annum**Employment type**:

- Permanent, flexible, Permanent, full-time**Region**:

- South**Location**:

- Hobart**Job description**:

- The Case Manager provides a high standard of client service to their portfolio of clients, including the provision of expert advice, support and case management of clients to assist them enter and remain within the licensing system as competent and safe drivers. As a delegate of the Registrar of Motor Vehicles, the Case Manager will be responsible for making administrative decisions in relation to their clients’ eligibility to hold a driver licence and/or ancillary certificate to drive public passenger vehicles, in compliance with legislation, policies and established decision making guidelines.We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.

**Duties**:

- Undertake case management of a client group through assessing, investigating, reviewing, negotiating and supporting the clients through their various driver licensing needs and assisting them to navigate the licensing system with a view to them entering and remaining within the licensing system as compliant and safe drivers.
- Make administrative decisions which are evidence-based and in line with legislative requirements in relation to a client’s eligibility or ineligibility across a range of licensing activities.
- Provide support and expert advice to clients in all matters of driver licensing including but not limited to their: eligibility to hold a drivers licence; eligibility to return to driving; medical fitness to drive; conditions to be applied to drivers licence; conditions for returning drivers or recidivist driving behaviours; fit and proper to hold public passenger ancillary certificates; and the Mandatory Alcohol Interlock Program (MAIP).
- Work as part of a case management team and undertake a range of duties as an ‘expert’ in a specific area and ensure all internet information, processes, practices and reports relative to that specific area are reviewed, updated and communicated to relevant stakeholders.
- Prepare complex written documents, including court requests, staff information bulletins, communication/internet information, statements of reasons, and correspondence to clients which are clear, concise and targeted to the audience.
- Access and utilise the Motor Registry System (MRS) to interrogate information and update client details and the HPE Records Management System to record and manage workflows and client case management actions.
- Liaise with a wide range of stakeholders including Driving Assessors, Service Tasmania, Tasmania Police, health professionals, community groups, Courts and Prosecutions and the general public.
- Provide assistance and support to develop and implement new policies and procedures which support the case management model and improved client outcomes in relation to driver licensing activities.

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