Customer Services Scheduler

5 months ago

Gilles Plains, Australia Royal Society for the Blind of SA Inc Full time

Flexible work arrangements - 15 hours per week
- Attractive salary with access to up to $15,900 tax free
- Working in a busy and rewarding team environment

Want to join a purpose-based organisation? See Differently with the Royal Society for the Blind is seeking a part time Customer Services Scheduler to provide high quality scheduling support services to the Optimization Scheduler in accordance with service demand and organisational parameters.

This role will be based at our Office at Gilles Plains.

**About See Differently with the Royal Society for the Blind**

We’ve been around for a long time - 139 years in fact. Over that time, we’ve seen and learnt a lot. That makes us the most experienced and knowledgeable provider of vision services in South Australia. But our range of services is also what makes us stand apart. We’re the largest provider in South Australia, offering people who are blind or have low vision support that ranges from assistance dogs to assistive technologies.

**The opportunity**

***
As a Customer Services Scheduler you will work in conjunction with the Optimization Scheduler to schedule appointments for all allied health professionals, support staff, and other business staff to support customers receiving the National Disability Insurance Scheme (NDIS), Aged Care service and fee for service supports..

We’re looking for a real team player with excellent planning and organisational skills to.
- manage and monitor cancellations in line with policy and procedure and organisational service model requirements and recommendations, and
- identify client complaints/concerns in an appropriate and timely manner and report to the line Manager.

This role is essential in our organisation.

**Your duties will include**:

- To provide effective administrative support including data entry and general clerical support to the Service Partners Team.
- Maintain collaborative internal and external relationships to ensure optimum levels of communication and agile scheduling to facilitate customer needs.
- Answering and actioning all calls as relevant, ensuring escalation occurs where required.

**What we can offer you**
- Flexible work arrangements - 15 hours per week - talk to us about your preferences
- Attractive salary ($64,000 FTE Base + 11% Superannuation) with the added benefit of salary packaging to increase your take home pay. (All staff have access to up to $15,900 tax free, and a further $2500 tax free for meal and entertainment purchases.)
- Opportunities for ongoing training and development, and networking.
- A supportive, collaborative team environment with the opportunity to participate in staff events.
- Access to our Employee Assistance Program.

**Your skills and expertise**
- Must be able to work with discretion, maintain confidentiality and as an effective team member.
- Ability to work in a highly productive environment with time pressures whilst managing multiple tasks.
- Computer literacy particularly in the effective use of Microsoft office and related software platforms.
- Excellent records management and general office administration.
- Excellent communication skills, both written and verbal.
- Self-motivated - uses initiative and acts without being directed. Maintains own reminder/follow-up system to complete regular tasks.

The position description is available on

**Please submit your resume and cover letter of no more than two pages explaining why you’d be perfect for the role.

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