Service Desk

**Why grow your career with Forestry Corporation of NSW**:
At Forestry Corporation of NSW, our values are at the heart of everything that we do. We hope you share our values of:
**1. Wellbeing**: Everyone home, injury free, everyday
**2. Respect**: We care for country, community, and ourselves
**3. Integrity**: We are honest and accountable
**4. Innovation**: We challenge ourselves to think differently, be bold and continuously improve
The Opportunity
A fantastic full-time, permanent opportunity has become available for a seasoned IT Support Technician to join our Finance and Technology team based in Bathurst.
**What we can offer you**:

- Full time, permanent opportunity
- The opportunity to be part of innovative practice and will have exposure to new systems and ongoing training.
- Collaborative team environment
- Self-paced elearning
- Exclusive company benefits

**About the role**:
A key aspect of this role is to provide computer support and advisory services to staff via helpdesk and assist in providing a stable IT base for users and to enable users to make effective use of systems.
**Other Key responsibilities include**:

- Providing support to our growing business across a number of key areas including IT Infrastructure (on-prem and cloud), telephone, remote, and onsite technical support.
- Attending helpdesk during hours as agreed with Service Desk Team Leader and provide first point of contact for IT-related staff enquiries and escalate to senior IT as needed.
- Installing all hardware and software to provide clients with operational services in a timely manner.
- Undertaking computer and mobile devices maintenance including repairs, cleaning, updating, and answering of enquiries.
- Providing computer support to staff including assisting staff remotely, identifying problems/faults in systems and hardware to provide solutions in a responsive and client focused manner.
- Maintaining accurate records such as Stewardship Registers, Hardware Order Tracking, Courier Deliveries Log etc. as required by Service Desk Team Leader
- System administration including modifying, adding, and deleting users, as well as providing infrastructure support.

**We would love you to have**:

- Previous experience and skills in working in an IT Help desk environment providing direct support to users in a commercial environment
- Demonstrated experience or knowledge across Microsoft Office 365, Active Directory, Windows 10, LAN, WAN and server environments
- Demonstrated experience or knowledge across IOS devices
- Trained and/or experience in hardware devices, including printers and WI-FI configuration
- Excellent verbal and written communication skills
- Able to work autonomously and be self-motivated.

For more information about the role please Brady Broadhurst, Service Desk Team Leader via (m) 0477 111 549.
Please click here for a copy of the Position Description for this role