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Digital Content Specialist

4 weeks ago

Sydney, Australia Commonwealth Bank Full time

**You’re passionate about simple, inclusive and accessible content**
- **We’re a Chapter of enthusiastic, collaborative wordsmiths**
- **Together we craft content and strategies to enhance the digital customer experience**

**This is a 12 Month fixed term contract**

**Do work that matters**

**See yourself in our team**
Our Chapter is responsible for driving the creation and execution of our editorial voice and digital content strategy.

**On any given week you’ll**
- Edit and create meaningful content that helps customers complete tasks across our digital platforms.
- Evaluate research and customer feedback to inform effective content solutions and user journeys.
- Use style guides, checklists and resources to deliver our brand’s tone of voice.
- Manage stakeholder and compliance feedback while maintaining customer friendly copy.
- Identify opportunities to improve the user journey and reduce customer effort.
- Manage and prioritise your projects from initial requirements to approvals.

**We are interested to hear from people who have**
- Experience writing high quality, compelling and engaging content for mobile and web
- Influential stakeholder management and exceptional communication skills.
- Ability to uphold the highest editorial integrity with internal stakeholders as the editorial authority for our digital assets.
- Experience working in an agile workplace with tight deadlines.
- A solid understanding of user research and analytics.

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Advertising End Date: 06/10/2024