Product Manager

3 months ago

Docklands, Australia The KPI Institute Full time

**The KPI Institute** is a leading global research institute specializing in business performance. It operates research programs in a variety of practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscription services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services delivered by its trusted partner organizations.

**The Purpose of The Role**:
The Product Manager is responsible for maintaining a performance portfolio of products and services for The KPI Institute. It works collaboratively with the representatives of the core business departments across the entire lifecycle of a product, successfully managing each stage in the process. The product and services categories inside The KPI Institute’s portfolio include research reports, publications, indexes, memberships, subscriptions, training courses, certifications etc.

**RESPONSIBILITIES**:

- **Product strategy**: Develop and execute a comprehensive product strategy aligned with company goals and market trends.
- **Market analysis**: Conduct market research, competitive analysis, and customer interviews to identify opportunities for product innovation and differentiation.
- **Cross-functional collaboration**: Collaborate closely with core business functions involved in the development of the service/product to provide insights on required features. Coordinate with the marketing team to develop the proper packaging for the service/product and oversee the product launch
- **Support product development**: Provide market insights for product/service design and follow-up with Heads to ensure progress in product development, test and collect continuous feedback from clients to optimize the product/service
- **Product launch**: Drive successful product launches by developing go-to-market strategies, creating marketing collateral, and providing sales training and support.
- **Performance monitoring**: Define and track key performance indicators (KPIs) to measure product success and iterate on features based on user feedback and data analysis.
- **Stakeholder communication**: Communicate product vision, status updates, and roadmap changes to internal stakeholders and external partners
- **Continuous improvement**: Proactively seek feedback, share feedback to support the reiteration of the production process, and implement best practices to improve product management methodologies and team efficiency.

**REQUIREMENTS**:

- Bachelor’s degree in business administration/ marketing
- Minimum 3 years’ experience in product managemen
- Strong understanding of product development methodologies, including Agile and Scrum
- Data-driven mindset with proficiency in using analytics to inform decision-making
- Strategic thinker with the ability to identify, and translate customer needs into products/services
- Creative problem-solver
- Effective in engaging with stakeholders across functional areas
- Great communication skills both in writing and speaking
- Excellent abilities in operating the Microsoft Office package, especially PPT, Word and Excel
- Excel in written and verbal English

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