Data Analyst

2 weeks ago

Melbourne, Australia ANZ Banking Group Full time

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

As part of Self-Service Adoption within Retail Transformation, you will play a significant role in contributing to the Australia Retail strategy to drive adoption of digital and self-service ways of banking with our customers and bankers. This involves increasing the digitization of our customer base and uplifting the number of customers who serve themselves through digital channels instead of assisted channels, for simple service and cash transactions.

Data Analysts deeply understand the power of data to generate quality customer insight, manage information and identify trends to accelerate sound business decisions. As part of the Reporting & Insights Squad, this role will be responsible for uplifting the availability of data via automation, analysing data and providing insights and visualisations in relation to customer behaviour and usage across our banking channels (digital and assisted).

What will your day look like
Source data from a variety of sources to combine, synthesise and analyse to generate insights
Leverage your knowledge on business process, ANZ product and data to identify insights relevant to drive self-service
Perform data analysis in order to support individual missions of Squads, both for Self-Service Adoption and Customer Digital Experience tribes
Provide data and insights on competitors, market and value propositions to support customer capability roadmaps in Digital channels
Continuous generation, monitoring, presenting and conducting of 'fact-based' analysis of relevant customer insights to use at any time for the development and improvement self-service channel usage and reduction in assisted channel transactions
Generate, monitor, present and analyse relevant customer insights, costs, benefits; this could include business casing, what if scenarios and opportunity sizing & assessments in relation to campaigns or initiatives
Communication and knowledge sharing of data sources/insights
Develop tools and methods to fully profile customers and customer segments
Support key data platform and/or data scheduling jobs to support insights delivery to key audiences (e.g. frontline, other tribes)
What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work. But back to some of the skills
- Strong communication and presentation skills
Ability to effectively communicate and present to all stakeholders (translate technical into non-technical and vice-versa). Strong ability to translate data insights into practical business recommendations
Able to analyse, manipulate, and present data and insights
Strong customer lens and affinity
Knowledge of Digital data and assisted channel data, business process/customer journey knowledge and solid technical data-mining abilities
Proven background in reporting or analyst role
Hands-on knowledge and experience with tools and techniques for analysis, data manipulation and presentation (e.g. SQL, QlikSense, BI, Teradata, Unica)
Analytical and inquisitive mindset to continuously improve the level of insight surfaced
Strong understanding of how to present and visualise data using the right tools for the right purposes
Strong capabilities to source, join and derive insights from disparate data sources across several domains
Analytical and inquisitive mindset to continuously improve the level of insight surfaced
A strong execution mindset and ability to deliver quality outputs and manage actions within required timeframes
So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

March 21st, 2023, 11.59pm, (Melbourne Australia)

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