Content Designer

2 weeks ago

Melbourne, Australia Origin Energy Full time

6 month contract, with potential for extension or perm
- Help shape the future of energy with digital and communications solutions
- Melbourne based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**:
Join a well established content design team, bringing Origin’s content strategy to life across digital, app, voice, social, brand communications and more. As a content designer, you'll work across a range of for UX content, content strategies, brand storytelling, 1:1 communication journeys and more. This is a 6-month contract opportunity with a focus on our digital service journeys with potential for a permanent position.

**Responsibilities**:

- Work with our UX function on discovery, define and implementation of new user flows and online content experiences
- Use research methodologies alongside our in-house user research team to optimise content and increase customer happiness
- Develop informative online content and work with the SEO team to optimise that content for search engines
- Respond to business briefs to update content in the platforms we look after, including the web CMS, our 1:1 communications platforms and our online Help and Support centre
- Support the wider marketing function with initiatives that further our brand message and set Origin up as the leader in the energy industry
- Utilise content patterns and content modelling methodologies to create reusable content assets using Origin’s existing style guides and content systems

**What you will bring?**

We’re looking for An enthusiastic and ambitious content designer ready to take the next step in their career. You’ll have a user-centred mindset and desire to make real change. We’re passionate about making cleaner energy more accessible and affordable so that no customer is left behind on the energy transition, so a passion for social change is a big plus in our book.
- Proven content design and development experience.
- Experience in a UX / CX environment using design-centered thinking.
- Exposure to different content research methodologies to inform content decisions.
- Skills across process and design tools such as; CMS, Asana, Slack, Jira, Confluence, GSuite and Figma.
- Strong communication and relationship management skills.
- Customer advocacy and a pragmatic 'can-do' attitude.

Desirable skills:

- Knowledge of how to personalize and optimise content based on segmentation and data insights highly regarded.
- Experience working closely with legal and compliance team in highly regulated environments
- Knowledge of HTML, CSS, Wordpress or web page builds highly desirable.

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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