Salesforce Aministrator

Contract - 6 months
- Excellent hourly rate
- Outskirts of CBD

As the Salesforce Administrator, you will be instrumental in ensuring the smooth operation and ongoing development of our Salesforce platform. This includes gathering feedback and requirements, designing scalable solutions that align with best practices, and providing support to users through ticket management, training, and user-centric design. The satisfaction of our Salesforce users is a top priority, and you will work closely with other team members to maximise the platform's potential.

**Key Responsibilities**
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
- Identify unused or underutilised platform features.
- Troubleshooting and solving any issues that arise with the Salesforce system.
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Provider support to users by answering questions, resolving issues, and providing training on the Salesforce platform
- Creating and managing reports and dashboard to provide insights and make data-driven decisions.
- Responsible for integrating Salesforce with other systems, such as external API, marketing automation tools, back-office systems, and other CRM systems.
- Ensuring data security and compliance by ensuring the data within Salesforce is secure and compliant with relevant policies, regulations and standards.
- Liaise with key vendor including Salesforce and external development and support vendors to achieve business outcomes.

**Knowledge & Experience**
- Strong analytical skills
- Strong understanding of Salesforce and its capabilities with the ability to configure and customise to meeting the specific needs of the business.
- Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
- Experience working with data within Salesforce, including data migration, data validation, and data quality management.

**Qualifications**
- Strong Salesforce product knowledge
- At least 4+ years of Salesforce Administration hands-on experience with Sales, Service and Experience Cloud
- Trailhead Badges/Super Badges
- Certified Salesforce Administrator