Autonomous Hauling Systems Specialist

2 weeks ago

Perth, Australia Autonomous Solutions Full time

Responsible for all potential product issues and determines for each issue raised whether these are genuine product issues, operational issues and/or people-related issues (including warranty)
- Provide technical support and assistance to distributors and customers for hardware and software components of the Mobius system (internal company software)
- Diagnose and resolve issues related to offboard systems and interfaces, including FMS, 3rd party interfaces and Mobius
- Assist in the installation, configuration, and maintenance of Mobius (internal company software).
- Troubleshoot software-related issues, such as connectivity, data analysis, or user interface problems.
- Collaborate with internal and external stakeholders, including system developers, engineers, and technicians, to investigate and resolve complex technical issues that may arise on the mine site.
- Maintain accurate records of support activities, including issue tracking, resolutions, and user feedback. Generate reports and documentation to communicate support-related information and contribute to knowledge base resources.
- Monitor and analyze system performance metrics to identify trends, patterns, and potential areas for improvement. Proactively recommend optimization strategies to enhance system performance and reliability.
- Lead the analyses to determine root cause of problems reported
- Determines and recommends immediate countermeasures, working closely together with the engineering teams in Utah (USA) where required, and provides this information to Epiroc and end-customer where required.
- Identifies product improvement opportunities through voice-of-customer analyses and maintains a prioritized list.
- Works with the engineering teams in the USA to define when product improvement should be incorporated into future releases
- Participate in on and off-mining site testing and validation of offboard software and hardware.

Work experience:
Essential:

- Undergraduate degree in engineering (mechanical, electrical, mining, civil or related) or a technical trade certification with sufficient in-field experience
- At least 3+ years of experience in AHS product support in the mining industry, with at least five years with an OEM
- Experience with managing customer relationships
- Experiences with leading root cause failure analyses, warranty claim management, and quality control
- Experiencing reviewing system logs
- Mining Operational Experience

Desirable:

- Coding experience with C++ and C#

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