At Your Service Runner/ Agent

3 months ago

Surfers Paradise, Australia Marriott International, Inc Full time

**Job Number** 24087820

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**At Your Service Agent / Runner**

**About the Company**

**Marriott International** portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

**About the role**

This is a dynamic role that will allow you to develop your skills across an array of customer service, administrative and operational functions. In your new role At Your Service Agent/ Runner you will be performing a variety of duties like helping our guests with queries, problem solving, and ensuring our operations continue to run smoothly. The role often entails face-to-face interactions with customers and the general public.

**Critical responsibilities**:

- Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
- Assist guests with accessing internet and guestroom entertainment.
- Test beepers and radios to ensure communications equipment works properly.
- Place requested items such as rollaway beds and refrigerators in guest rooms.
- Deliver extra towels, bathrobes, and other items to guest rooms.
- Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
- Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms.
- May deliver food, beverage or other amenities and assemble orders to go.
- Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms.
- A genuinely warm & welcoming demeanour
- Excellent communication skills
- Availability to work weekends
- A passion for the industry, a want to be the best in service - and the best in lifestyle
- A warm, people-oriented demeanour
- A team-first attitude

**The Benefits**

Enjoy the benefits of:

- Unlimited strategic development and career opportunities
- Generous accommodation and food and beverage discounts including all properties within the Marriott International group
- Recognition programs to keep you motivated
- The best hotel training opportunities provided
- Wellbeing and mindfulness programs to ensure you stay healthy
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around th

  • At Your Service Agent

    4 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24154082 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **At Your Service Agent, Runner** **About the...

  • At Your Service Runner/ Agent

    4 months ago

    Surfers Paradise, Australia Marriott Full time

    Job Number 24087820Job Category Rooms & Guest Services OperationsLocation JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAt Your Service Agent / Runner  About the Company Marriott International portfolio of brands...

  • At Your Service Agent/runner

    4 months ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 23223833 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **At Your Service Agent, Runner** **About the...

  • Guest Service Agent

    4 months ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24062477 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Service Agent** **About the Company** **Marriott...

  • Guest Service Agent

    4 months ago

    Surfers Paradise, Australia Marriott International Full time

    Guest Service Agent  About the Company Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.  JW Marriott  is part of Marriott...

  • EOI - Guest Service Agent

    5 days ago

    Surfers Paradise, Australia Randstad Australia Remote Work Freelance Full time

    Randstad are inviting expressions of interest for a Guest Service Agent within the vibrant Gold Coast hotel industry. If you are passionate about providing exceptional hospitality and know how to elevate the guest experience, we want to hear from you. This could be your next exciting career opportunity! Key Responsibilities:Provide outstanding customer...

  • Guest Service Agent

    4 months ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24015045 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the Company** **Marriott International** portfolio...

  • Guest Service Agent

    4 months ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    Peppers Soul Surfers Paradise is centrally located within the tourism hot spot of Queensland’s Gold Coast and within walking distance of the light rail. Peppers Soul towers above the ocean short offering a selection of one, two and three Bedroom apartments over 77 levels. Guests can enjoy sweeping vistas of the famous Surfers Paradise beach from their...

  • Guest Service Agent

    4 months ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    As close as you can get to the beachfront and just north of the heart of Surfers Paradise you will find BreakFree Beachpoint. The property offers self-contained one and two bedroom apartments, in addition to pools, spa and tennis court. With the light rail just around the corner, it’s easy to explore the Gold Coast on your days off. Surf or swim the waves...

  • Guest Service Agent

    3 weeks ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    Mantra Circle on Cavill, located in the iconic Surfers Paradise precinct and a short walk from the light rail, provides panoramic views of the Gold Coasts’ renowned beaches and hinterland. This dual tower hotel is comprised of one, two & three bedroom apartments, two lagoon pools and a 12 seat cinema. In your spare time experience all the Gold Coast has to...

  • Guest Service Agent

    3 months ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    In the heart of Surfers Paradise situated above the Paradise Centre Shopping Centre you will find Paradise Centre Apartments. This property contains modern one, two and three bedroom apartments a short walk from the light rail. On your days off, be a tourist and visit the Gold Coast’s iconic theme parks, bask in the sunshine on the beach, or go exploring...

  • Guest Service Agent

    4 months ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    BreakFree Peninsula is conveniently located for a brief stroll from the hustle and bustle of Surfers Paradise. With most apartments overlooking the ocean, the property offers one and two bedroom self-contained apartments in addition to indoor pool, spa, sauna and gym. In your spare time experience, all the Gold Coast has to offer, whether you enjoy the...

  • Guest Service Agent

    4 months ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    Mantra Crown Towers is located in Surfers Paradise, the heart of Queensland’s Gold Coast region. Conveniently located a short walk from the light rail, the property consists of modern one, two and three bedroom apartments and is a drawcard for family holidaymakers with four pools, including waterslides and even a pirate ship on site! Have fun in your own...

  • Guest Service Agent

    4 months ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    Situated in the heart of Surfers Paradise you will find Mantra Towers of Chevron. The property is comprised of three towers, offering one, two and three bedroom self-contained apartments in addition to a three-bedroom sub-penthouse and expansive pools for guests to relax in under the Gold Coast sky. On your days off, be a tourist and visit the Gold Coast’s...

  • Guest Service Agent

    4 weeks ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    Conveniently positioned at the doorstep of the light-rail, Mantra Legends boasts an ideal location in the heart of Surfers Paradise. The property offers a range of accommodation, from studio and hotel rooms to apartment-style and luxurious spa suites. Fables Restaurant and Tales Bar provides guests with daily breakfast options while corporate and event...

  • Guest Service Agent

    4 months ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail here you will find a range of hotel and suite style accommodation with hinterland and ocean views. One of the largest Accor properties on the Gold Coast offering a range of conferencing spaces, NOSH Pan Asian restaurant, bar, pool and spa, Mantra on View...

  • Guest Service Agent

    4 months ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    Mantra Sun City, located in the heart of Surfers Paradise on the Gold Coast and within walking distance from the light rail. The property offers a range of accommodation options from hotel style rooms to apartments and penthouses. With sweeping views of the Pacific Ocean or the neighbouring Hinterland, lagoon-style pool, dining at the 100 seated Koastal...

  • EOI - Guest Service Agent

    6 days ago

    Surfers Paradise, Australia Randstad Full time

    Randstad are inviting expressions of interest for a Guest Service Agent within the vibrant Gold Coast hotel industry. If you are passionate about providing exceptional hospitality and know how to elevate the guest experience, we want to hear from you. This could be your next exciting career opportunity!Key Responsibilities:Provide outstanding customer...

  • Guest Service Agent

    2 days ago

    Surfers Paradise, Australia Accor Apartments & Realty Full time

    Mantra Sun City, located in the heart of Surfers Paradise on the Gold Coast and within walking distance from the light rail. The property offers a range of accommodation options from hotel style rooms to apartments and penthouses. With sweeping views of the Pacific Ocean or the neighbouring Hinterland, lagoon-style pool, dining at the 100 seated Koastal...

  • Reservation Agent

    4 months ago

    Surfers Paradise, Australia AccorHotel Full time

    Company Description **Novotel Surfers Paradise** is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly...