Trade Counter Sales Representative

3 weeks ago

Campbelltown, Australia Plumbers Supplies Co-operative Full time

Do you have a passion for customer service? If so, we have the perfect job for you

We are seeking a Trade Counter Sales Representative with a passion for customer service and a can-do attitude to join our team in Campbelltown.

You will be responsible for providing customers with the best service available from Plumbers Co-op by:

- Carry out Counter Sales in a safe and efficient manner with a focus on upholding work standards and providing excellent customer service
- Building and developing strong relationships with key customers
- Quoting potential customers on the products that they are looking to purchase
- Provide product information and recommendations, stock levels and pricing
- Maintain accurate and timely records of all customer transactions.
- Process customer orders accurately and efficiently and follow up with customers to ensure satisfaction.
- Address customer complaints and concerns in a prompt and professional manner.
- Work closely with our sales and operations team to ensure timely collection of products and services.

**Requirements**:
Proven experience in customer service, preferably in a plumbing or wholesale related business.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Ability to multi task and prioritise competing demands in a fast-paced environment.
- Highly motivated and able to work independently as well as in a team environment.
- Knowledge of plumbing materials or related products would be an asset.
- Previous Trade Retail Counter-Sales experience - this is essential for this role
- Comfortable being on the phone speaking with customers and existing clients
- You will need to be highly motivated to continually exceed our customers' expectations, support company driven initiatives, and become an integral part of our team.
- Your willingness to do all the little things for your customers so that they can stay focused on their big picture and get the job done;
- Your experience and enjoyment in working in a fast paced, service-oriented role;
**About You**
- trustworthy, reliable and a ‘Can do’ attitude
- attention to detail
- has a sense of pride in your workplace
- able to maintain high standards
- customer service experience

**About Plumbers Co-op**

With over 65 years in the building supply industry Plumbers’ Supplies Co-operative is the market leader with a broad range of products and unique customer benefits that add value to this exciting and competitive market.

**Our Values**
- Members First
- Teamwork
- Respect
- Integrity
- ‘Can do’

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