Guest Experience Host

6 months ago

Mooloolaba, Australia SEA LIFE Full time

Introduction:
Are you passionate, highly motivated and love working in a dynamic environment within a team? We have an exciting opportunity for you to join us at SEA LIFE Sunshine Coast.

**About the Role**

We are seeking casual Guest Experience Hosts to join the Guest Experience team at SEA LIFE Sunshine Coast.

As a Guest Experience Host at SEA LIFE Sunshine Coast, your primary responsibility is to coordinate and execute Sleepovers, School tours, workshops and parties. Also to provide the best possible customer service across the area of allocated responsibility and maintaining exceptional product delivery.

Further responsibilities include:

- Deliver multiple talks daily to the general public including Touch Pool
- Actively promoting other experiences/tickets through upselling
- Deliver consistently high guest service to support an increase in customer satisfaction focused KPI results
- Ensure all internal communication is effective and on brand**.**

**Please note** that this role requires weekend and school holiday availability.

**About Us**

Merlin Entertainments is a global leader in location-based, family entertainment and is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million + visitors a year.

So if you are a team player who is vibrant and passionate about creating and delivering exceptional guest experiences we want to hear from you

Qualifications & Experience:
To shine in this role, you are a strong communicator in which you possess exceptional interpersonal skills with a high level of confidence in public speaking; prior customer service experience is preferred. Your ability to have a flexible and adaptable approach along with demonstrated planning, organisational and time management skills are desired.

Prior knowledge of Marine Life/Studying Marine Biology is considered advantageous. Additionally teaching/ working with children experience is preferrable for this role.

**Benefits**:

- Corporate benefits including free access to all our attractions worldwide
- Autonomy to introduce disruptive thinking in your profession
- Global opportunities to develop and progress your skills and career
- Being part of a business built on **_fun_

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