Retirement Village Manager

6 months ago

Lane Cove, Australia Catholic Healthcare Full time

**Job Description**:

- ** St Peter’s Green Retirement Village, Lane Cove North**:

- ** 3-4 days**:

- ** Join a large, successful & growing not for profit organisation**

Catholic Healthcare is a leading not for profit Aged Care provider. We’re looking to do things differently to support our vision of delivering as an innovative provider of Aged Care, offering independent living that extends to Assisted Living, Hospitality, Hotel and Concierge services.

**The Opportunity**:
Reporting to the **Senior Manager Retirement Living,** this role requires you to manage our retirement village in Lane Cove North. You'll be responsible for the day-to-day operations of the community in accordance with NSW Retirement Villages Act and our organisational policies and procedures.

**The Community**:
Situated in Lane Cove North, St Peter’s Green retirement village offers 27 elegantly designed apartments, beautifully landscaped gardens and a community centre at the heart of the village. An exceptional opportunity exists for a village manager to make an impact by engaging with residents in our community and to foster our team driven by passion for our residents.

**Your responsibilities will include;**
- Actively promoting and supporting Catholic Healthcare’s mission to promote the life and spirituality of older people through connected and inclusive communities
- Co-ordination of all retirement village operations, meeting with residents and resident committees.
- Financial management of village budget
- Assisting residents to maintain their optimum degree of independence, dignity, privacy, choice and quality of life & maintaining effective inter-personal relations with residents and their families
- Ensuring our villages are safe and risk free
- Compliance with all policies and procedures and statutory and regulatory requirements

**The ideal applicant will have the ability to foster positive relationships with residents, their families, community organisations, and key internal and external stakeholders. Additionally, you will have;**
- High level written and verbal communication and negotiation skills.
- Strong focus on customer satisfaction.
- Knowledge of the NSW Retirement Villages legislation.
- Budget and management experience to ensure overall financial management of the village.
- Intermediate skills using the Microsoft suite of products (Outlook, Word, Excel, PowerPoint).
- Previous experience in retirement living or hospitality desired
- Empathy and understanding of the needs of residents' and their families
- Self-motivated with the ability to prioritise to achieve KPI's;
- Fully Vaccinated against COVID-19

**Who we are**:
Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.
- Please note, as part of the recruitment process, you will be asked to complete pre-employment checks before an offer is made._

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