Ict Account Manager

7 months ago

North Melbourne, Australia Mansys Full time

We are Mansys Pty Ltd, recruitment consultants. Our client, Bepoz Global, based out of Melbourne (VIC) is actively looking for an experienced ICT Account Manager to join its team on a full-time basis. The business is Australia’s leading supplier and developer of hospitality and leisure businesses across Australia, New Zealand, the UK, and the USA with market-leading point of sale system (POS). With over 40 years at the forefront of hospitality technology, they have forged top-tier integrations and partnered with major names in Australian hospitality. They are renowned for supplying products that are customised to meet the demands of running a bar, restaurant, cafe, hotel or club. In addition to POS system, Bepoz offers fully integrated Digital Signage, CCTV, Paging solutions, Takeaway Order Apps & Self-Ordering fully customized to business.

**The Role**

The ICT Account Manager at Bepoz will be at the forefront of maintaining existing relationships, forging new partnerships, and driving the sales of our point-of-sale hardware and services within the hospitality sector. This role requires a unique blend of expertise in B2B sales, understanding of SAAS products, and deep insights into the hospitality domain.

Experience Required

**Hospitality Sector**

At least 5 years in the hospitality sector, ideally with an understanding of the challenges and nuances faced by establishments in this industry.

Proven ability to engage with a variety of stakeholders within the hospitality sector including owners, managers, and operational staff.

**Point of Sale**

A minimum of 5 years' experience with Point of Sale (POS) systems, either in a sales, operational, or support capacity.

Hands-on experience or understanding of the technical aspects, installation, and operational requirements of POS systems is a plus.

**B2B Sales Experience**

At least 3-5 years of proven track record in B2B sales, with a focus on establishing and nurturing long-term relationships.

Experience with sales cycles unique to the hospitality or tech industries and a history of achieving or exceeding sales quotas.

**SAAS Product Familiarity**

A minimum of 3 years' experience working with or selling Software as a Service (SAAS) products.

Strong understanding of SAAS product lifecycle, customer adoption challenges, and strategies to drive product uptake.

**Bepoz Point of Sale Experience**

**Responsibilities**

The applicant will be responsible to ensure that the below aspects are full-filled by the resource team. The applicant is not required to perform the below roles but must have understanding of how the below areas work.

**POS System Mastery**

Configuration: Tailoring POS systems according to the specific needs of clients in the hospitality sector.

Integration: Seamlessly integrating POS software with other enterprise systems like Accounting, Employee Managaement or Growth Platforms and CRM tools.

Troubleshooting: Rapidly identifying and addressing both hardware and software issues, ensuring mínimal downtime for clients.

**Networking & Connectivity**

Infrastructure Understanding: Knowledge of wired and wireless network infrastructures, ensuring robust, stable connections for POS operations.

Security: Implementing and overseeing network security protocols, especially given the financial data handled by POS systems.

**Software Maintenance & Updates**

Version Control: Keeping track of software versions and ensuring timely updates for new features or security patches.

Compatibility Testing: Before rolling out updates, ensuring they're compatible with existing integrations and won't disrupt operations.

**Training & Support**

Onboarding: Assisting new clients in setting up and understanding their POS systems.

Continuous Support: Providing ongoing technical support, addressing both hardware and software concerns, and ensuring clients are maximizing the potential of their POS solutions.

**Salary**: $90,000.00 - $100,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- North Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- POS: 5 years (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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