Customer Training Instructor

3 weeks ago

Canberra, Australia Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- The customer training instructor is responsible for planning, developing, organizing, and directing the training of Service Desk associates and Unisys customers.
- The role creates the materials necessary to train users how to use software.
- The associate is ideally someone who has an instructional design background and therefore understands how to create materials that are effective in helping adults learn.
- Ability to approach the problems that the software solves in a way that makes sense to the users.
- Training materials range from slide decks to handouts for training sessions to self-study guides. The focus is on creating a situation where the user will find it easy to use the software.
- The trainer needs to find a way to communicate what the product does and how it does it. The trainer's role is often the role of the super user.
- Establishes training requirements, standards and schedules.
- Instructs participants in both classroom and virtual environments.
- Analyses training needs, prepares special courses and related manuals and acquires resources needed to carry out training programs.
- Keep materials up to date and reflective of any product or client changes.
- Keeps abreast of new and evolving research, methods, and techniques for training personnel to meet job requirements.
- Continually evaluates effectiveness of training and necessary improvements.

**#L1-SJ1**

**You will be successful in this role if you have**:
Key Qualifications
- BS degree in Computer Science, Information Technology or relevant field, 5-7 years of related professional experience in training and instructional design.
- Strong understanding of how adults learn.
- The ability to communicate complex topics with precision and understanding.
- Excellent public speaking and facilitation skills.
- Experienced with Word, PPT, and virtualization software.
- Skilled in providing training via multiple media formats-online, in-person, web/teleconference.

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