Assistant Store Manager

3 weeks ago

Melbourne, Australia Telstra Full time

Employment Type

Permanent

Closing Date

21 Dec 2023 11:59pm

Job Title

Assistant Store Manager - NORTHLAND

Job Summary

It is the Assistant Manager that helps bring this to life by influencing our teams to provide quality customer service in order to maximise sales and motivate outstanding customer service to our customers. You will be a key team support both when the store manager is present or absent. You will coach and develop the next leaders in our business.

**Job Description**:
Some of the specifics:
Location: Shop B18 Northland Shopping Centre, 2-50 Murray Road

Preston.

Store Hours: Mon - Wed 9am -5.30pm, Thur - Fri 9am - 9pm, Sat 9am - 6pm, Sun 10am - 6pm.

Duties- Coach Customer Advisors day-to-day for the delivery of sales and customer experience targets.- In the absence of the Store Manager you will own and guide the store to ensure a seamless transition.- Oversee the induction and ongoing training of new team members.- Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.- Guide the store’s performance to achieve sales and customer experience targets.- Initiate the store’s compliance against central operating standards and processes and preside over productive operational excellence.- Resolve basic and complex store level customer complaints.- Ensure adherence the agreed customer sales model within the store.- Organise the shop floor to supervise customer flow and store traffic.- Supervise staff to customer demand and operational requirements.- Coach and develop the next group of leaders for our stores.

Skills and Experience- Demonstrated experience influencing people in a retail environment- Outstanding communication skills- Advanced appreciation of customer needs and proficient in resolving customer issues- Proven track record working within a productive, high-pace, customer-orientated retail environment- Advanced ability to successfully create and execute business improvement initiatives, and support the change agenda in store- Ability to successfully execute against key metrics (financial and customer)- Ability to successfully create and action store improvement opportunities

**Benefits**:
- Corporate discounts and benefits- Fantastic team environment- Highly rewarding sales environment- Excellent career growth prospects- In depth training and coaching provided online and instore

How to apply

If you have a passion for retail, a desire for a stimulating career and can deliver a unique, memorable experience to our customers and your team every time they enter your store - a job at Telstra is for you Click APPLY today
- We work flexibly at Telstra. Talk to us about how this job could be flexible for you._

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process

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