Home and Community Client Services Lead

4 months ago

Greater Adelaide SA, Australia AnglicareSA Full time

Full-time, permanent role
- Monday to Friday - Office hours
- Fully Maintained Vehicle & Vehicle Allowance provided
- Based in Playford and Hindmarsh with some travel across Adelaide Metro as required
- Be part of a positive and well-connected multidisciplinary team who are focused on making a difference within the community

**Who are we looking for?**

We are seeking an energetic and highly motivated Home and Community Client Services Lead who is passionate about delivering high-quality care and services to customers in the home. This integral role supports members of the Care and Services Team, Home Service Workers and Care Workers, as the first point of contact for day-to-day queries and support. This is a fast-paced position where you will provide coaching and mentoring to care and service team members, contributing to performance development. Additionally, you will participate in the onboarding and training of care and service team members in line with customer & business needs.

This is an exciting opportunity to make a difference within the community and role model a customer focused approach across all areas of the business that supports an inclusive and diversified, friendly, positive, and engaging culture.

**What can you expect to be doing?**
- Provide training to care & service team members related to the care and services and their scope of practice.
- Provide coaching and mentoring support to care and service team members, contributing to their performance development.
- Participate in the recruitment and onboarding of care and service team members in line with customer & business needs.
- Role model a customer focused approach across all areas of the business that supports an inclusive and diversified, friendly, positive, and engaging culture
- Monitor compliance and manage the performance of care and service team members as needed
- Actively participate in performance reviews, performance development, training, compliance monitoring and supervision opportunities.
- Work collaboratively with AnglicareSA's broader Community Aged Care teams.
- Investigate complaints and seek solutions.

**What do you need to bring?**
- Experience as a Care Worker within Community Aged Care or Residential/ Disability Care.
- Leadership experience.
- Knowledge of the ageing process and other physiological and sociological determinants of health and wellbeing
- Ability to provide coaching, mentoring, and training to team members for the requirements of their role
- Communication and interpersonal skills that support engagement and positive development of team members
- Certificate IV or Diploma qualification in the field of health, community services, or equivalent (desirable)
- Certificate IV Training and Assessment (desirable)
- AnglicareSA is committed to ensuring that our workplace is safe and free from known risks to the health and safety of employees, volunteers, students, and customers. Due to the nature of our services, you will be required to provide AnglicareSA with your COVID-19 vaccination certificate during the selection process. _

**Who is AnglicareSA?**

As one of SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our 1,800 staff and 400 volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.

We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.

**What we offer**:

- Access to our fantastic salary packaging options - increase your take home pay by decreasing the amount of tax you pay.
- Banking benefits, health care discounts, gym membership offers, paid parental leave, and much more.
- A diverse and supportive team culture who have a focus on improving lives by working collaboratively.

**How to Apply**:

- We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services._

**_
- We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan._
- AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women._

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