Guest Experience Officer

3 weeks ago

One Mile, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Park**

While many of our holiday parks offer a beachfront location, Ingenia Holidays One Mile Beach takes things up a notch with a 1.6-kilometre stretch of sand, right on your doorstep.

If you’re feeling adventurous during your stay, you’re in for a treat with over 26 beaches located in the Port Stephens region including the 32-kilometre Stockton Beach, which is home to the largest sand dunes in the southern hemisphere.

It’s these very dunes where you can experience camel rides at sunset or sandboarding down them at high speed.

While you’ve got the best of Port Stephens less than 15 minutes’ drive away, there’s plenty to keep the family entertained within the holiday park grounds such as a games room, jumping cushion, playground and ball court. Given its position along the coastline, seafood lovers will love the local oyster bars and seafood restaurants close by, like restaurant institution Rick Steins at Bannisters.

**Responsibilities**
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems

**You bring**
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker

**Culture and Benefits

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