Medical Receptionist

2 weeks ago

St Leonards, Australia CMR Recruitment Full time

Exceptional customer service skills and can-do attitud
- Busy medical practice made up of a dedicated team
- Flexible working, 15 - 21 hours per week

**North Shore Hand Therapy (NSHT) is an allied health practice treating both chronic and acute injuries to the hand and upper limb. We are looking for an enthusiastic Receptionist to work alongside our Practice Manager on a casual or permanent part time basis**

**Roles and Responsibilities**
- Greeting health professionals and patients as they enter/leave the practice
- Handling and directing all inbound telephone calls
- Responsible for all aspects of the front desk reception and general administration duties relating to the day-to-day operation of NSHT, including processing new patient information into Cliniko, the taking & receipt of payments, making follow up appointments and liaising as required with the team from Sydney Hand Surgery Associates
- Handling of incoming mail and preparation of mail to send
- Assisting Practice Owner/Senior Practice Manager with co-ordination of NSHT staff rosters, including rescheduling as required due to annual/personal leave
- To monitor and follow up accounts receivable, report debt levels to Practice Owner/Senior Practice Manager on regular basis as required
- Maintain patient confidentiality is of the utmost importance in this role
- Displaying empathy and understanding as you assist in processing simple patient and health professional requests as required
- Maintaining appearance of front reception and kitchen area

This position description is not exhaustive, rather is intended to be indicative of the employment requirements of administrative support staff at NSHT.

**Essential Skills and Qualifications**
- Exceptional customer service skills and can-do attitude
- Immaculate self-presentation
- Impeccable communication stills

**Desirable**
- Experience in a similar role
- Knowledge and understanding of Allied Health Practices
- An understanding of HICAPS

**In return you will receive**
- Competitive wage
- Career Satisfaction
- A dynamic and unique working environment

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