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Operations Controller

5 months ago

Bondi Junction, Australia SKG Services Pty Ltd Full time

SKG Services is a well-established leader in the delivery of 'soft' facility management services across Australia and New Zealand. We proudly and professionally provide world-standard cleaning, security, and maintenance solutions.

This dynamic role will be suitable for an ambitious experienced **Operations Controller **to join our team through an exciting period of growth.

This national collective role supports our cleaners, service providers, suppliers, and clients. The operation controller is the interface between the client, employees, and operations team while supporting your state operations.

**Key Responsibilities but not limited to include**:

- Provide helpdesk support nationally working as a team with shared responsibilities
- Support and action all client escalations and work on external portals
- Maintenance of data, equipment registers, compliance, site lists, and other operational requirements
- Accept and process Adhoc work orders by ensuring service order/s have been organised and issued to the service provider as per client requirements
- Prepare quotation of Adhoc work from existing and new clients
- Action and close off client escalations by providing support to the area managers in engaging the most appropriate service provider within the applicable state
- Monitor the progress of existing escalations by ensuring service has commenced or has been finalised
- Manage and produce any or all reports on a national level required by the operations management team
- Conduct Client and Staff Engagement Calls to assess customer and staff satisfaction
- Record keeping of operational documents
- Completing administration tasks related to the contract, including assigning sub-contractors to service requirement tasks, payroll onboarding compliance, and general administration by verifying and confirming staff is compliant.
- Coordinate with internal departments and external service providers to ensure solutions to client work requests are closed off.
- Assist with documentation and reporting on any OHS Incident, Accident, and near-miss reporting
- Manage all ongoing client inductions
- Provide support with recruitment placement by posting ads on Facebook and community pages
- Maintain and audit client training matrix where required and advise accordingly
- Attend operational meetings as required with operations teams and clients.

We pride ourselves on meeting our client’s needs in a culture characterised by excellence, commitment, collaboration, and respect.

Our policies, practices, and behaviours foster a safe and inclusive workplace, and we focus on creating opportunities and supporting a diverse workforce.

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 40 per week

**Salary**: $65,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Rotating roster
- Shift work
- Weekend availability

Ability to commute/relocate:

- Miranda, NSW 2228: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Administration: 2 years (required)

Work Authorisation:

- Australia (required)