Stakeholder Engagement Manager

7 days ago

Melbourne, Australia Australia Post Full time

General information
- Name
- Stakeholder Engagement Manager (12 Month Fixed Term Contract)
- Ref #
- 12347454
- Suburb
- Melbourne
- State
- VIC
- State
- Victoria
- Entity
- Australia Post
- Job Category
- Contract
- Work Type
- Fixed Term Full Time
- Length of Assignment
- 12 months
- Description & Requirements
- **Help us deliver for Australia**

Australia Post is delivering for Australia. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As Australia Post modernises to meet customer needs and expectations today and for tomorrow; the need for an enterprise approach to stakeholder engagement has never been more critical.

The Stakeholder Engagement Manager (12 Month Fixed Term Contract) is instrumental in executing an integrated, strategic stakeholder strategy. This role will also be responsible for helping manage robust governance framework, delivering influential messaging, and strengthening reputation. On a proactive footing, the role will help monitors and assesses emerging issues, and develop and implement strategies to mitigate reputational risk and enhance the brand reputation

**You’ll be responsible for**:

- Work collaboratively across the business to implement an integrated enterprise stakeholder engagement strategy to build advocacy for Australia Post
- Help manage an enterprise stakeholder engagement and governance framework and operating model that will drive stakeholder advocacy, including measurement, reporting and identifying potential risks and opportunities for Australia Post
- Develop and implement customer communication and engagement plans and development of materials including eDMs, external FAQs, digital content, internal FAQs, sales briefings, customer service scripts, comms for the Post Office Network and copy for internal communications. This requires working across the enterprise, often on project teams
- Develop and deliver face-to-face and virtual community engagement programs as well to inform, and influence community and business stakeholders
- Proactively develop and maintain strong internal relationships and collaborate and share knowledge to ensure an aligned and integrated approach to stakeholder engagement. Our internal engagement is as important as our external engagement as the role works with others in a highly matrixed organisation

**About you**

You are a communications and marketing specialist, who excels at managing large, customer centric programs and campaigns to improve brand strength and reputation. You enjoy collaborating and have strong influencing skills and can build strong relationships with stakeholders across the business.. You’re eager to get stuff done, and approach your work with enthusiasm, diligence and a can-do attitude.

**What are we looking for?**
- Experience in a similar role within a large complex corporate and/or government environment
- Excellent written and oral communication skills
- A track record in the management of stakeholder frameworks and systems
- Demonstrated understanding of political and regulatory environment
- Proven understanding of stakeholder and community engagement theory and practice
- Proven understanding of program management disciplines
- Proven ability to mediate across multi-functional or multi-discipline teams in order to achieve agreed objectives

**How we’ll deliver for you**
- Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
- We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
- Immerse yourself in the AP Way - where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

**We’re delivering together**

Our diverse and inclusive workplaces bring out the best in our people. We're all ages, genders and abilities, and we come from all walks of life. That’s how we deliver for Australia - together. We believe our business should reflect the diverse communities we operate in. See how we’re achieving that **here**.

We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging. To find out more about our progress with reconciliation, watch this short **video.**

**One last thing

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