Application Support Analyst

4 months ago

Sydney, Australia Rest Full time

**Company Description**
Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

**Closing date: 8th September 2024**

Please note Rest does not accept speculative resumes from recruitment agencies.
- ** Leading Industry Fund - recognised as a LinkedIn top 5 place to work**:

- ** Be part of a driven, purpose led team**:

- ** Sydney Located**:

- ** Hybrid Working - Blend of Sydney CBD Office and Home**

**About Us**

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

**About the Role**

**Application Support Activities**

**Vendor Governance**:

- Establish and manage relationships with software vendors and service providers.
- Oversee vendor performance to ensure adherence to service level agreements (SLAs) and contractual obligations.

**Stakeholder Management**:

- Negotiate and manage expectations to ensure the delivery of solutions that align with business objectives and user needs.

**Qualifications**
- Bachelor’s degree in computer science, Information Technology, or a related field is preferred. However, equivalent experience or relevant certifications can also be considered.

Required experience, understanding or credentials **including**:

- Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues.
- Excellent communication and interpersonal skills, with experience in managing stakeholder expectations.
- Understanding of ITIL or similar frameworks for IT service management.
- Experience with vendor relationship management and governance.
- Familiarity with process mapping tools and methodologies would be advantageous
- Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
- Strong time management skills to meet deadlines and resolve critical issues promptly.

**Additional Information** Benefits**

Our benefits have been designed so you can tailor your experience with us and include:

- Personal and professional development opportunities
- ** Flexible, hybrid working - work to suit your lifestyle (must be based in Australia)**:

- Purchase leave scheme and gender neutral 16 weeks paid parental leave
- Super Contribution Continuation for 12 Months of parental leave
- Meeting free breaks (Rest Stops)
- Income Protection Insurance
- Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)
- Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best. _

**Please note only people with the right to work in Australia will be considered.**
- _Funds under management as at 31 December 2022. Rest is recognised as a _Responsible Investment Leader_ by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022._

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