Collections Officer Brisbane or Gold Coast
7 days ago
**The Company..**
This Queensland organisation have built a fantastic reputation over the past 25 years and are known across the corporate & government sector for their passion, commitment to their clients and their strong desire to obtain a fantastic result for all involved.
Based in the heart of Brisbane & the Gold Coast, staff have access to corporate offices while also being able to work a hybrid work model. Please note, this is a Monday - Friday role where there is 1 shift per week which will require you to start late & finish at 7pm.
Due to business expansion, this organisation is seeking to hire a dedicated and professional collections specialist to join them during this exciting period of growth. The business is committed to building a culture of accountability, consistent team support and professionalism. They provide their staff with supportive & approachable Management which are committed to your career growth and professional development.
**The Benefits..**
- Hybrid work model
- Collaborative & supportive work environment
- Expanding organisation which is able to provide staff with ongoing career opportunities.
- Attractive & realistic bonus structure
***
**The Job.**
Reporting through to the Collections Team Leader, you will be responsible for the following duties:
- Collection of overdue consumer accounts which are more than 90 days in arrears - telecommunication, financial services, utility accounts etc.
- Utilising various avenues to conduct skip tracing.
- Negotiating and monitoring payment arrangements.
- Liaising with various internal & external stakeholders to solve client queries.
***
**You..**
To be successful in this role, you must have experience in the below areas and possess the following personal qualities:
- Minimum 2 years experience in consumer or commercial collections, preferably within a mercantile environment.
- Experience collecting on overdue accounts which are in excess of 90 days in arears
- Excellent written & verbal communication skills with the ability to build rapport easily.
- Strong negotiation skills and a keen desire to collaborate with the client to arrive at a successful outcome.
***
**How to apply..**
SCR-sarah-bolster
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