![Ku-ring-gai Council](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
2 months ago
**Customer Service Specialist**
- **Salary $73,055.01 to $84,742.88 p/a + super**
- **Permanent full time position - 35 hours per week**:
- **WFH Options**
**About Ku-ring-gai Council**
Located 16 km’s north of the Sydney CBD, the Ku-ring-gai area covers 84km2, is home to 124,000 residents and set in one of New South Wales’ most attractive natural environments.
**About the role**
Reporting to the Customer Service Coordinator, you will be responsible for training the Customer Service Team in the provision of customer service.
**Duties**
- Report on individual and team statistics
- Manage receipt payments and complete daily balances
- Assist the Customer Service Coordinator in managing the effective rotation of staff between all contact points within the unit
- Provide on the job training to team members on Council systems, procedures and customer service standards
- Act as the first level escalation for complex or difficult enquiries
**Qualifications, Skills & Experience**
- Certificate III in Telecommunications (Call Centre) or equivalent experience in as associated and relevant field.
- Minimum 5 years experience in similar field
- Local government experience essential
**Benefits**
- 35 hour working week
- Work from Home (WFH) options
- Flexible Working Arrangements available
- Health & Fitness $100 yearly reimbursement (conditional)
**How to apply**
Applicants are required to address all Essential Criteria as listed on page 3 within the Position Description to be eligible for an interview.
Please submit a separate document titled Response to Essential Criteria with your response to each of the Essential Criteria.
**Like to know more **Contact Jason Dowel on 02 9424 0730
**Closes**: 11:30pm, Monday 30 January 2023
**_ Ku-ring-gai Council is an equal opportunity employer_
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