Member Experience Lead

5 days ago

Mentone, Australia Revo Fitness Full time

Join the Member Experience team at Mentone
- Casual role with genuine future career opportunities
- Genuine focus on member experience & Not Sales - it's all about the Vibe

**The Opportunity**

At Revo Fitness, we’re so excited to be breaking ground and bringing our one simple gym membership to **Mentone** in Victoria We’re embarking on a serious and exciting period of growth, opening new clubs to help more members achieve their health and fitness goals. What sets us apart is that we make the gym simple, and we don’t do thing by halvesWe’re coming in hot with plans to open new gym locations in Victoria. We’re ready to welcome aboard team members who’d love to come along for the ride and help us deliver the Revo vibes to our new gyms.

Our Member Experience Leads are the first point of contact for all our members, therefore critical to ensuring our member brand promise and their expectations are met.

Working with our Club Manager, ensuring our member experience is a welcoming, high quality, simple and consistent process is the prime function of this role.

**Key Responsibilities**:

- **Revo Team Experience**:

- Relationships are everything - ensuring you work closely and positively with your teammates, emulating our Company Values and Behaviours, representing our company culture is critical.
- **Member Experience**:

- Our member’s experience is directly shaped by the way our team approach, help & support both potential and new members in our clubs. Ensure all interactions with all members is aligned with our vision, mission and brand values will enable a unique and rewarding experience for potential and current members.
- Ensuring when signing on and orientating a new member, you genuinely connect and build a relationship with that new member, being a key part of their health and fitness goals.
- **Facilities, Equipment and Stock Management**
- Ensure the Club maintains and presents to Revo’s high standards and expectations, including Equipment, accessories are organised, and spot cleaned according to procedures.
- **Health and Safety**
- Safety of our team and Members is critical, Ensure Members comply with the relevant Health and Safety regulations and Company’s procedures.
- **Reporting and Administration**
- Ensuring effective administration of our systems, this can include effective management of relevant information including member details, checklists and maintaining confidentiality.

**Essential Skills and Experience**
- Alignment to our Revo Brand, Values and Behaviours is a must
- Accountable
- Effectively Communicates
- Customer Orientated
- Interpersonal Savvy
- Initiative - going above and beyond.
- Maintain a valid and up to date Certificate First Aid & CPR Certificate
- Previous experience in a Customer Service role is desirable, but not essential

**Who is Revo?**

Our goal is to make quality fitness affordable and more accessible to all. We believe in making the gym simple, with no complicated contracts, no unnecessary fees and no catches Our gyms are open 24/7 so our members can work out how they want, when they want. We have a members-first mentality always, and aim to provide the best vibes and customer experience possible.

**Our Values**:

- We keep it simple.
- We do what we do well.
- We care about people.
- We are all about the experience.
- We believe in continuous improvement.

If you’re ready for a new challenge and want to join a vibrant team who love taking things to the next level, we can’t wait to hear from you.

  • Team Member

    1 month ago

    Mentone, Australia Spotlight Full time

    Spotlight has grown to become the largest fabric, craft, party and home decorating superstores. Starting as a single dress fabric stall at Queen Victoria Market, we have now grown to over 130 stores across Australasia. Our culture is all about our people, get ready to start your career at Australia's leading specialty retailer today! If you have the kind of...

  • Team Member

    3 weeks ago

    Mentone, Australia Officeworks Full time

    **Title**:Team Member - Casual**: - Location: Mentone, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring. With...

  • Stocktake Casual Team Member

    4 weeks ago

    Mentone, Australia Spotlight Full time

    Spotlight has grown to become the largest fabric, craft, party and home decorating superstores. Starting as a single dress fabric stall at Queen Victoria Market, we have now grown to over 130 stores across Australasia. Our culture is all about our people, get ready to start your career at Australia's leading specialty retailer today! If you have the kind of...

  • Retail Team Member

    4 weeks ago

    Mentone, Australia Supercheap Auto Full time

    **Retail Team Member Supercheap Auto Mentone (Victoria)** Supercheap Auto is seeking the next talented member of our passionate and energetic team - combine your great retail experience and customer service skills to make it SUPER We don’t just sell products; we're about inspiring our customers to get the most out of their leisure time and we want the...

  • Distribution Centre Team Member 1

    4 weeks ago

    Mentone, Australia Coca-Cola Europacific Partners Full time

    **The Company**: We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 33,200 people, serving customers in 29 countries, who work together to make, move, and sell some the world’s most loved brands. We are a global business and one of the leading consumer goods companies in the world. We are successful because we are passionate, hard-working,...

  • Distribution Centre Team Member 1

    2 weeks ago

    Mentone, Victoria, Australia Coca-Cola Europacific Partners Full time

    The Company:We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 33,200 people, serving customers in 29 countries, who work together to make, move, and sell some the world's most loved brands. We are a global business and one of the leading consumer goods companies in the world.We are successful because we are passionate, hard-working, and...

  • Lead Educator

    4 weeks ago

    Mentone, Australia Guardian Childcare & Education Full time

    Take the lead Your skills, experience, and passion for supporting children as they begin to discover and explore their world are just what we need at Guardian Mentone East. We have amazing Educators who create safe and secure environments where young children thrive. As Lead Educator, you will work with Educators in the Centre, supporting their teaching...

  • Lead Educator

    2 weeks ago

    Mentone, Australia Guardian Early Learning Group Full time

    Flexible and supportive work environment - Full Time Opportunity - Above award rates and additional Guardian benefits! **Take the lead** Your skills, experience, and passion for supporting children as they begin to discover and explore their world are just what we need at Guardian **Mentone West**. We have amazing Educators who create safe and secure...

  • Proactive Services Team Lead

    1 month ago

    Mentone, Australia Woolworths 360 Full time

    At Woolworths, we create better experiences together for a better tomorrow. We play a critical role in the community, ensuring everyone can access the products they need and love. We are broadening our ecosystem with forward-thinking solutions to continue delivering great experiences for our customers, who are at the heart of everything we do. Whether you're...

  • Lead Educator Mentone East

    1 month ago

    Mentone, Australia Guardian Early Learning Group Full time

    Flexible and supportive work environment - High performing centre - exceeding NQS - Above award rates and additional Guardian benefits! **Take the lead** Your skills, experience, and passion for supporting children as they begin to discover and explore their world are just what we need at Guardian **Mentone East**. We have amazing Educators who create safe...

  • Crew Member

    3 days ago

    Mentone, Australia Guzman Y Gomez Full time

    Company DescriptionWe’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do. Job DescriptionOur Crew members are the...

  • Retail Inventory Lead

    2 weeks ago

    Mentone, Australia Pillow Talk Australia Full time

    **Introduction**: Thanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit. By way of brief introduction, we are a...

  • Proactive Services Team Lead

    1 week ago

    Mentone, Australia Woolworths Full time

     At Woolworths, we create better experiences together for a better tomorrow. We play a critical role in the community, ensuring everyone can access the products they need and love. We are broadening our ecosystem with forward-thinking solutions to continue delivering great experiences for our customers, who are at the heart of everything we do. Whether...

  • Lead Educator

    3 weeks ago

    Mentone East, Australia Guardian Early Learning Group Full time

    Fulltime permanent opportunity at our Mentone centre! - State of the art facility and well trained staff + career progression! - Above award rates and additional Guardian benefits! **Take the lead** Your skills, experience, and passion for supporting children as they begin to discover and explore their world are just what we need at Guardian **Mentone...

  • Store Manager

    1 month ago

    Mentone, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...

  • Kitchen Specialist

    3 weeks ago

    Mentone, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Assistant Brand Manager

    4 weeks ago

    Mentone, Australia Simplot Full time

    In Australia, the J.R. Simplot Company’s core operations are food manufacturing and agriculture, encompassing potato, vegetable, seafood and sauce operations. We supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand’s major retail and foodservice customers and are part of Simplot’s Global Food business. With 17...

  • Retail Planogram Merchandiser

    1 week ago

    Mentone, Australia CROSSMARK Full time

    Retail Planogram Merchandiser - Mentone - VIC (Car Required) Employment Type - Casual Work for the 2023 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 10 - 25 hours per week, Mon - Fri Competitive hourly Casual rate $30.54 p/hr + kms + superannuation Autonomous, flexible, work life balance Work is allocated 2 weeks...

  • Duty Manager

    2 weeks ago

    Mentone, Australia Coles Full time

    JOB DESCRIPTIONFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation.About the...

  • Store Associate

    2 weeks ago

    Mentone, Australia TJX Australia (TK Maxx) Full time

    Come join the TK Maxx Team **About the Company** At TK Maxx, we deliver exceptional value on an ever-changing selection of big brand, designer and high-quality fashion apparel and homewares, for a whole lot less than department stores, every single day. **What you’ll discover** - One-of-a-kind, inclusive culture - Dedicated training and on-the-job...