Quality Assurance Team Manager

2 months ago

Eight Mile Plains, Australia RACQ Full time

**Quality Assurance Team Manager**(**Job Number**:2400015N**)**

**Description**

**About the role**

We're seeking a dedicated and enthusiastic Team Manager to join our Insurance Claims Quality Assurance team. In this pivotal role, you'll be responsible for providing strong leadership, ensuring compliance, and driving continuous improvement.

If you are a committed and experienced leader who is dedicated to quality and excellence, then we want to hear from you Please note that this is a 12-Month Fixed Term Contract.

**Key Responsibilities**:

- Set clear expectations and direction for the Quality Assurance team.
- Coach and motivate team members to achieve high performance.
- Lead by example to achieve member, operational, and engagement goals.
- Manage risk by ensuring compliance with regulatory and code expectations.
- Drive team performance to meet quality and quantity standards.
- Promote and undertake initiatives for continuous improvement.

**About You**:

- Demonstrated experience in building and maintaining effective relationships with team members and internal stakeholders alike.
- Excellent interpersonal and communication skills with a strong ability to influence and negotiate.
- Proven track record in leading and coaching high-performing teams, especially during times of change.
- Inspire team members to be their best and deliver exceptional results.
- Strong organisational and time management skills.
- Initiative and problem-solving abilities to provide clear and decisive solutions.
- Experience and/or understanding of outstanding customer service.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

  • Manager Quality Assurance

    5 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Manager Quality Assurance** **(** **Job Number**: **230001MS** **)** **Description** As the Manager Insurance Quality Assurance, you will play a crucial role in ensuring the highest standards of quality and compliance is delivered in our Insurance business line. Your responsibilities will include implementing a comprehensive Quality Assurance Framework...

  • Quality Assurance Technical Advisor

    5 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Quality Assurance Technical Advisor** **(** **Job Number**: **230001SX** **)** **Description** **Quality Assurance Technical Specialist** RACQ Insurance is seeking a highly skilled and motivated individual to fill the role of Quality Assurance Technical Specialist. Reporting to the Quality Assurance Team Manager, you will play a crucial role in ensuring...

  • Insurance Quality Assurance Advisor

    5 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Insurance Quality Assurance Advisor** **(** **Job Number**: **230001SD** **)** **Description** **Insurance Quality Assurance Advisor** Are you passionate about ensuring quality and continuous improvement in Insurance activities? RACQ Insurance is looking for a dynamic individual to fill the role of Quality Assurance Advisor. Reporting to the Manager...

  • Risk & Quality Advisor

    5 months ago

    Eight Mile Plains, Australia Sharp & Carter Full time

    Not-for-Profit Sector | Brisbane Southern Suburbs Location - $85,000 - $94,500 + Super + NFP Benefits | Permanent, Full Time Opportunity - Work alongside the WHS Team | Collaborative & Supportive Team **The Position** This Risk and Quality Advisor is with one of our clients in the NFP space, who operate in the community services and support sector. In this...

  • Quality Assurance Manager

    4 weeks ago

    Coopers Plains, Queensland, Australia CSR Full time

    {"title": "Quality Alignment Manager", "description": "About this roleAt CSR, we're committed to excellence in manufacturing and quality assurance.We're seeking a Quality Alignment Manager to join our team at Coopers Plains, responsible for ensuring our products meet internal specifications and external license requirements, including compliance with...

  • Quality Assurance Manager

    3 weeks ago

    Coopers Plains, Queensland, Australia CSR Full time

    {"title": "Quality Alignment Manager", "description": "About this roleAt CSR, we're committed to excellence in manufacturing and quality assurance.We're seeking a Quality Alignment Manager to join our team at Coopers Plains, responsible for ensuring our products meet internal specifications and external license requirements, including compliance with...

  • Project Risk Assurance Specialist

    5 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Project Risk Assurance Specialist**(**Job Number**:240000UD**)** **Description** RACQ is seeking a highly skilled Project Assurance Specialist responsible for creating and maintaining effective second line project assurance models, methods, and procedures. This role provides independent assurance across RACQ's project portfolio and business-led change...

  • Project Risk Assurance Specialist

    5 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Project Risk Assurance Specialist** **(** **Job Number**: **230001SQ** **)** **Description** As our new Project Risk Assurance Specialist, you will be responsible for creating and maintaining effective enterprise-wide project assurance models, methods and procedures for use by second line across the RACQ project portfolio, and business led change...

  • Quality Assurance Manager

    1 week ago

    Coopers Plains, Queensland, Australia CSR Full time

    About CSR, a leading Australian manufacturing businessAt CSR, we're dedicated to developing innovative, sustainable, and high-performing building products and systems.We strive to create a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow, and thrive.About the Quality Alignment Manager roleThis key...

  • Senior Quality Assurance Analyst

    7 days ago

    Eight Mile Plains, Queensland, Australia Exclaim IT Full time

    We are seeking an experienced Digital Senior Test Analyst to join our team on a 6-month initial contract with likely extensions. This hybrid position offers a mix of 2 days in-office and work-from-home flexibility.Responsibilities:Collaborate with an existing team under the guidance of a Test Lead.Perform manual and automated testing across a range of...

  • Supplier Performance and Assurance Specialist

    2 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Supplier Performance and Assurance Specialist**(**Job Number**:2400019V**)** **Description** **About the role** As the Supplier Performance and Assurance Specialist, you will oversee supplier performance and governance within the Property Assessing and Repair Department. You'll work closely with the Property and Niche Claims Operations teams to ensure...

  • Quality Assurance Specialist

    2 weeks ago

    Coopers Plains, Queensland, Australia CSR Full time

    About CSRWe're a leading Australian Manufacturing business, developing innovative, sustainable, and high-performing building products and systems.Our team of 2,600 people across Australia and New Zealand is committed to creating a safe, respectful, supportive, and inclusive working environment.We're passionate about making a positive impact and strive to...

  • Quality Assurance Specialist

    2 weeks ago

    Coopers Plains, Queensland, Australia CSR Full time

    About CSRWe're a leading Australian Manufacturing business, developing innovative, sustainable, and high performing building products and systems.Our team of 2,600 people across Australia and New Zealand is committed to creating a safe, respectful, supportive, and inclusive working environment.We're passionate about making a positive impact and strive to...

  • Group Compliance Advice and Assurance Lead

    5 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Group Compliance Advice and Assurance Lead**(**Job Number**:240000IJ**)** **Description** **Group Compliance Advice and Assurance Lead** RACQ Compliance and Advisory team are seeking a highly skilled and experienced Compliance Advice and Assurance Lead to join our dynamic team. The incumbent will play a critical role in providing objective review and...

  • Group Compliance Advice and Assurance Lead

    4 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Group Compliance Advice and Assurance Lead**(**Job Number**:2400009Q**)** **Description** **Group Compliance Advice and Assurance Lead** RACQ Compliance and Advisory team are seeking a highly skilled and experienced Compliance Advice and Assurance Lead to join our dynamic team. The incumbent will play a critical role in providing objective review and...

  • Testing & Quality Assurance - Exclaim IT

    4 weeks ago

    Eight Mile Plains, Australia Exclaim IT Full time

    Location: Eight Mile Plains, Queensland Type: Contract Job #16968 Overview Our large commercial client is looking for an experienced Digital Senior Test Analyst to join their team on a 6-month initial contract with likely extensions. This hybrid position offers a mix of 2 days in-office and work-from-home flexibility, but please note that it is only...

  • Testing & Quality Assurance - Exclaim IT

    3 weeks ago

    Eight Mile Plains, Australia Exclaim IT Full time

    Location: Eight Mile Plains, Queensland Type: Contract Job #16968 Overview. Our large commercial client is looking for an experienced Digital Senior Test Analyst to join their team on a 6-month initial contract with likely extensions. This hybrid position offers a mix of 2 days in-office and work-from-home flexibility, but please note that it is only...

  • Quality Assurance Specialist

    2 weeks ago

    Coopers Plains, Queensland, Australia CSR Full time

    About CSRWe're a leading Australian Manufacturing business, developing innovative, sustainable, and high-performing building products and systems.Our team of 2,600 people across Australia and New Zealand is committed to creating a safe, respectful, supportive, and inclusive working environment.We're committed to providing equal opportunity for everyone and...

  • Quality Control Inspector

    5 months ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: **Full Time, 12 Months Fixed Term - Brisbane** Reporting to the Manager, Quality Assurance (Customer Support & Distribution) the Quality Control Inspector is responsible for performing all tasks related to the quality control processing & inspection of finished products and ensuring all documentation is completed as per all specifications and GDP...

  • Quality Assurance Specialist

    2 weeks ago

    Coopers Plains, Queensland, Australia CSR Full time

    About CSRWe're a leading Australian Manufacturing business, developing innovative, sustainable, and high performing building products and systems.Our commitment to creating a safe, respectful, supportive, and inclusive working environment enables everyone to feel valued, grow and truly thrive.About the RoleAs a Quality Alignment Manager, you'll ensure all...