Operations Lead
6 months ago
**Calling all innovators - find your future at Fiserv.**
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Operations Lead - Merchant
As an operations lead within our Global Business Solutions division, you will be responsible for driving the full lifecycle of customer care for our merchant point of sale (POS) solutions.
You will lead the full lifecycle of the product, drive execution collaboration with designers, engineers and other product managers. You will also collaborate with customer experience and support teams to gain insights about product usage and adoption to define enhancements. You will also collaborate with customer experience and support teams to gain insights about product usage and adoption to define enhancements. You will provide thought-leadership and excellence in the sales and delivery of products:You will help define and drive best practice experiences from other markets around the world to ensure the experience for Australia merchants is market leading
You will be responsible for defining the service model in conjunction with other key stakeholders including product to ensure the experience we deliver is best in market. You will lead a team as well as set direction:
- Define the merchant experience e2e from origination journey through to customer care
- Set up the support model covering 24/7 Level 1, level 2 models
- Define the multichannel options for merchants to engage for support - self-help, call centre, chat
Thank you for considering employment with Fiserv. Please:
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**What you should know about us**:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.
**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
-
Senior Wood Machinist
1 month ago
Sydney, New South Wales, Australia Lead Group Full timeWe are seeking a highly skilled and experienced Senior Wood Machinist to join our team at Lead Group in Sydney. This is a full-time position with immediate start, offering a competitive salary package.Job SummaryThis is an exciting opportunity for a seasoned Wood Machinist with CNC operation experience to work on various projects, utilizing their technical...
-
Payment Operations Lead
1 month ago
North Sydney, Australia Shift Full time**Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...
-
Payment Operations Lead
1 month ago
North Sydney, Australia Shift Full timeCompany DescriptionAt Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...
-
Merchant Experience
6 months ago
North Sydney, Australia Fiserv, Inc. Full time**Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...
-
Platforms, Operations
3 months ago
North Sydney, Australia oOh! Full time**Who we are**: We are a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! As an ASX listed company with 800+ team members, we create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire....
-
Anti-Money Laundering Compliance Lead
4 weeks ago
Sydney, New South Wales, Australia Financial Crime Operations Full timeRole OverviewWe are seeking an experienced Anti-Money Laundering Compliance Lead to join our Financial Crime Operations team at The Star Entertainment Group.About the RoleThis is a fantastic opportunity for a visionary leader to shape the success of our compliance with AML/CTF obligations through effective identification and mitigation of financial crime...
-
Operations Management Lead
1 month ago
North Sydney Council, Australia Equifax Full timeWe're seeking a seasoned Operations Management Lead to join our team at Equifax. This role is ideal for an experienced professional with a passion for managing and leading complex projects. As Operations Management Lead, you will be responsible for overseeing the planning, execution, and delivery of multiple projects simultaneously. Your expertise in...
-
People Operations
7 months ago
North Sydney, Australia JACOBS DOUWE EGBERTS Full timePeople Operations & Services Lead - Human Resources - North Sydney - Full-time - Australia Are you an organisational superstar with experience in HR and a passion for coffee? If you thrive in a dynamic environment where you have the flexibility to adapt global HR strategy to local business objectives, then this is an exciting opportunity for you! In this...
-
Control Room Operator Team Lead
7 months ago
North Sydney, Australia Ventia Full timeDue to an increase in works, a new position has been created at Ventia for a Tunnel Control Room Operator Team Lead. The CRO team lead will be working at our Sydney Harbour Tunnel Contract in North Sydney. Ventia has been awarded both the Sydney Harbour Tunnel and Western Harbour Tunnel Contracts for a period of ten years with two additional ten year options...
-
Payment Operations Lead
1 month ago
North Sydney, Australia Shift Full timeJob DescriptionProcess Responsibilities Own and enforce effective change management for all payments-related processes, including financial crime prevention, integrity validations, and reporting.Maintain a well-governed process directory to enhance operational efficiency.Ensure compliance with payments industry SLAs.Ensure adherence to AML/CTF reporting...
-
Social Operations Lead
8 months ago
North Sydney, Australia Nine Full time**Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape...
-
Digital Technology Lead
4 weeks ago
Sydney, New South Wales, Australia Allens Operations Pty Ltd Full timeAbout Allens Operations Pty LtdWe are a leading professional services firm with a strong focus on innovation and client satisfaction. Our teams work collaboratively to deliver exceptional results, and we're seeking a talented Digital Technology Lead to join our Marketing team.Compensation PackageThe successful candidate will receive a competitive salary of...
-
Senior Anti-Money Laundering Operations Manager
4 weeks ago
Sydney, New South Wales, Australia Financial Crime Operations Full timeAbout the RoleWe are seeking an experienced Senior Anti-Money Laundering Operations Manager to join our Financial Crime Operations team at The Star Entertainment Group. This is a fantastic opportunity to lead customer probity screening and associated investigations, ensuring compliance with relevant regulatory obligations.Key ResponsibilitiesDirect and lead...
-
Operational Lead
6 months ago
Sydney, Australia Goodall Brazier Full timeRole - Operations Lead Location - Sydney, NSW and Manchester, UK Looking for a dynamic and experienced Operations Lead with a background in Project Management to lead and manage our Operations team in the delivery of projects. Join us in our commitment to delivering safe, timely, and budget-conscious solutions to our clients through our unique supply...
-
Operations Lead
6 months ago
Sydney, Australia Goodall Brazier Full timeLooking for a dynamic and experienced Operations Lead to lead and manage our Operations team in the delivery of projects. Join us in our commitment to delivering safe, timely, and budget-conscious solutions to our clients through our unique supply chain. As the Operations Lead, you will play a crucial role in ensuring the successful delivery of projects for...
-
Operations Lead
6 months ago
Sydney, Australia Goodall Brazier Full timeLooking for a dynamic and experienced Operations Lead to lead and manage our Operations team in the delivery of projects. Join us in our commitment to delivering safe, timely, and budget-conscious solutions to our clients through our unique supply chain. As the Operations Lead, you will play a crucial role in ensuring the successful delivery of projects for...
-
Strategic Financial Operations Lead
4 weeks ago
North Sydney Council, Australia Skilled Jobs Australia Full timeJob Title: Strategic Financial Operations LeadWe are seeking a highly skilled Strategic Financial Operations Lead to join our team at Skilled Jobs Australia.
-
Data Operations Product Lead
1 month ago
North Sydney Council, Australia Nine Entertainment Full timeJob OpportunityWe are seeking a highly skilled Data Operations Product Lead to join our team at Nine Entertainment. As a key member of our Ad Operations team, you will play a critical role in defining the product vision and strategy for our data products.About the RoleThis exciting opportunity is ideal for a motivated and experienced professional with a...
-
Lead Operations Manager
4 weeks ago
North Altona, Victoria, Australia Pact Group Full timeAbout This OpportunityPact Group is seeking a highly skilled and experienced Lead Operations Manager to join our team at Circular Plastics Australia.As a key member of our operations team, you will play a critical role in managing the daily activities of our recycling facility, ensuring that we meet our production targets and maintain a safe working...
-
Payment Operations Team Lead
4 weeks ago
North Sydney Council, Australia Shift Full timeJob DescriptionAt Shift, we're seeking a highly skilled Payment Operations Team Lead to join our team. This is an exceptional opportunity for a seasoned professional to lead the execution of operational risk controls, ensuring compliance with industry SLAs and regulatory requirements.We require a strategic thinker who can develop and enforce effective change...