System Support Analyst

1 week ago

Newcastle, Australia Intelerad Full time

**Company Description**
Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.

Provide excellent System Support services:

- Respond to client problems (phone/tickets) and proactively monitor client’s installations;
- Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;
- Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;
- Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;
- Perform database maintenance using SQL statements;
All the work is done remotely through secure connections and via phone and remote desktop-sharing.

This role also requires work outside of regular work hours (on-call).

80%

Stay proactively informed and trained on the following to ensure an excellent level of service and expertise:

- Back-End Architectures
- IntelePACS software
- 3rd party Integrations

20%

**Qualifications** Prerequisite**

Experience in a customer service or technical support role

A minimum of 3 years of professional work experience in Linux system and network administration

Remote troubleshooting (ssh, VPN tunnels)

Knowledge of SQL databases (Sybase, MySQL, postgresql)

Microsoft Windows (basic workstation configuration and troubleshooting)

Knowledge of a scripting language (such as Perl, python or shell) is an asset

Experience with TCP/IP, network security, IPSec or VPN is an asset

**Desired Competencies**

**Competencies**

Excellent communication skills (verbal and written, English is mandatory)

Highly motivated and team oriented

Client-oriented

Attention to detail and strong problem solving skills

Ability to work under pressure

Self-directed Learning

**Additional Information**

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

**Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US**

LI-Remote

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