Category Assistant

3 months ago

Bella Vista, Australia Big W Full time

**About Woolworths Group**

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

**Category Assistant - Multiple Opportunities**

We are delighted to share Commercial teams across the Woolworths Group are hiring as our team expand and move into new roles internally. Therefore this creates opportunities across Woolworths Supermarkets, Woolworths Food Company, Metro & Big W, these vacancies are a range of Permanent Full Time or Contract Roles (4, 6 or 12 month) Full Time hours.

The Category Assistant provides administration support to the relevant Buying team within Woolworths. The role supports the continual improvement of our ranges through maintaining and creating data in the Enterprise Management Systems that drive our business.
- Bella Vista, NSW Based
- Hybrid working options available
- Administration Experience Required

**About Us**

As Australia’s largest retailer, we depend on our teams across our stores, distribution centres and support offices to provide our customers with exceptional service, products and price. Our people are at the heart of our business and together, we are committed to ensuring Woolworths Group is a great place to work.

We are building a better tomorrow for our people by demonstrating care, creating a safe place where they can be their best selves, and empowering them to reach their full potential.

Our care for people is at the heart of how we support our communities through mutually beneficial partnerships and by working hand in hand with our suppliers to build a rights-respecting culture in our supply chain.

**About You**

Woolworths people are great people. Whether we’re learning new things, seizing the initiative, or winning together our customers are at the heart of everything we do. If you’re the sort of individual who takes accountability and strives to always do the right thing for each other, our communities, our customers, and our business then we ought to connect.

As a Category Assistant, you will be the first point of contact in the team for all vendor and supplier enquiries, you will manage customer complaints and you will be the 'go-to' person for any enquiries relating to your category within your team.

This role would suit someone who is highly organised, has exceptional attention to detail and someone who is seeking an opportunity to start or develop their career within Buying.
- Customer complaints are actioned on time (weekly outstanding customer complaints report)
- Administration reviews are completed accurately according to set timeframes
- Support the team with administration including, but not limited to, archiving and data entry
- Ensure quality and clarity of communication with stores, vendors and employees
- Quality Control/Quality Assurance guidelines followed in line with policy
- Adherence to policies, procedures, timelines & administrative requirements
- Ensure all food safety issues are escalated in a timely manner
- Identify customers trends and shares insights/findings with wider team
- Influence internal business partners (Commercial Marketing, Supply Chain and BSS) to deliver outcomes
- Identify and keying promotions on weekly basis

We’re looking for our next superstar with the following experience:

- Previous administration experience
- Willingness to learn and collaborate with the wider team and adapt with changing conditions
- Highly organised and capable of juggling multiple priorities simultaneously
- Strong commercial acumen and proficient with excel and google environment
- Skilled professional with passion for customers
- Excellent interpersonal and relationship skills
- Excellent verbal and written communication skills
- Comfortable working in a fast paced and dynamic team environment

**What we're like**

At BIG W everyday’s a big day. For you, this could be the start of something big.

There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play to help make a real difference for families by providing real value, real solutions and real care.

If you have a passion for designing and delivering great customer and team experiences, a desire to join a business that is rapidly evolving into a purpose led digital retailer enabled by a great store network, and you’re looking for a place that cares about your development and growth, you could be who we’re looking for.
- Join one of Australia's most loved brands
- Eight month contract role working part time 3 days per week (Monda

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