Leader Crew Culture

7 months ago

Sydney, Australia Virgin Australia Full time

**Work type**:
Full Time

**Location**:
Sydney

**Job type**:
Ground Operations, Customer Service

**Applications close**:
**Leader Crew Culture - Sydney**:
Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

We currently have an exciting opportunity for a **Leader Crew Culture** to join our Guest Services team. Based out of Sydney Airport you will inspire, develop, and lead a large team of Guest Service Agents. In this position, you will ensure people are set up for success whilst championing a workplace culture that supports our people to deliver memorable moments to our guests.

In addition, you will:

- Display visible leadership to your team of approximately 150 Guest Services Agents.
- Work alongside our Customer Experience Managers to ensure our people are delivering a truly Virgin experience for our guests.
- Develop and monitor your team members performance in line with Virgin Australia’s strategic vision and purpose, taking proactive steps where needed.
- Proactively support and manage the health and well-being of all team members and their needs.
- Work closely with your leader and people partners to reach positive outcomes on all people matters.
- Drive engagement and foster an environment of strong, cohesive teamwork.
- Be responsive and solutions focussed to emerging people matters that may impact the effective running of the operation.

**What you need to be successful**:

- A warm and positive demeanour that builds trusting and lasting relationships with your team members.
- Experience in leading large, diverse teams in a fast-paced organisation whilst being able to prioritise your efforts on what matters most.
- A solutions-focused attitude to resolving people problems that balances the needs of our people and the effective running of our business.
- The ability to build upon and embed a workplace culture that has our values at its heart.
- Demonstrated ability to work collaboratively as part of a wider crew culture team to achieve shared goals.
- Good understanding of working to the scope of an Enterprise Agreement.
- Strong understanding of change management principles, techniques and tools.
- Whilst not essential, aviation experience working in airports is highly desirable.

**What you’ll get from us**:

- Being part of a positive, energetic team who wants to make a positive difference to the working lives of our people whilst achieving our organisational goals.
- Individual and tailored support from your leader to develop and stretch yourself to achieve your professional ambitions.
- The ability to make a meaningful difference and add value through your work.
- Great fares - travel benefits for you, your family, and your friends from day 1.
- Industry discounts - lounge membership, hotels, travel insurance, car hire, tours, and retail - you name it, we have a deal for it.
- Health and wellbeing - access to discounted fitness programs.
- Corporate health insurance - multiple offers across multiple partners to suit your individual lifestyle.

**About Virgin Australia Group**

Virgin Australia Group is now embarking on an exciting new chapter in the next stage of our journey. In September 2020, US private equity firm Bain Capital acquired Virgin Australia in a $3.5 billion deal. The airline has now re-launched as a mid-market carrier with a renewed focus on small and medium sized businesses, price-sensitive corporates, and premium leisure travellers and holiday makers.

Virgin Australia has been working on a plan to set itself up for future success. The Group has worked to ramp up flying, simplified its organisational structure, confirmed plans for new aircraft to renew and grow the fleet, and signalled deeper investment in technology and customer experience.

Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role - our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

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