Associate Director

2 weeks ago

Sydney, Australia HSBC Full time

-Job description

**Some career choices have more impact than others.**
At HSBC we exist with the purpose of
**_Opening up a World of Opportunity_**. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
HSBC Markets & Securities Services (MSS) provides robust and reliable solutions that enhance performance and mitigate risk, today and for the future. Working with global institutional investors, banks, insurance companies, governments and multinational corporations, Markets & Securities Services offers a range of fund administration, global custody, sub-custody and clearing services.
We have a newly created opportunity due to growth in the Asset Owners & Managers (AOM) client base, across Securities Services products. Joining the securities services business as an Associate Director, Account Management you will support the consistent delivery of “Next Generation” account management to these strategically important AO&M clients. In doing so your focus will be on implementing an effective account management strategy that recognises and adapts to changing client requirements utilising automation and digitisation to produce additional, long term value.
In addition to maintaining the highest levels of service, you will identify and deliver key differentiators to clients utilising a combination of data and new technology, along with the multiple products and services that complement the Securities Services offering within the Group and leveraging our extensive network of people and our existing market presence.
This exciting opportunity will enable you to use your natural capability to maintain and build strong stakeholder relationships to provide support and maximise commercial outcomes through new and cross sale initiatives for strategic clients/prospects. In this role you will be the core relationship touch point for the satisfaction and retention of the Asset Owners & Managers client base, across multiple geographic locations, spreading your reach and expanding your own career opportunities at the same time.

**Responsibilities**:

- Client retention - working in tandem with product management, service delivery and client management to ensure high levels of client satisfaction and a reference-able client base.
- Creating and maintaining detailed client plans that support wider growth strategies and ExCo planning.
- Ensuring proactive management of issues across all products and jurisdictions by directing resources in each service component or jurisdiction.
- Sponsoring service improvement opportunities and prioritising change management agendas across the business promoting automation and leveraging our digital tools.
- Establishing an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls.
Requirements

**Requirements**:

- Solid experience managing executive level client relationships, with exposure to Asset Owner & Manager clients preferred but not essential.
- Experience of client management, business implementation/change, business development with senior operational leadership experience an advantage.
- Excellent communication and presentation skills, including an ability to lead and manage meetings, communicating both verbally and in writing concisely and professional with executive level client stakeholders.
- A strong sense of resilience with proven ability to adapt to the changing demands of the industry, clients and internal stakeholders.
- A commercial mindset with the aim of increasing revenue through sales, providing strategic solutions to clients across the breadth of HSBC offerings and building strong mutually beneficial relationships with internal stakeholders.
- Proven ability to operate effectively across a complex matrix organisation.
- Demonstrable track record as a team-player and mentor with the capacity to positively contribute to the current account management function and its future state through continuous improvement.
- Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management, coupled with a sound understanding of controls, risk management (product and market) and mitigati

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