Medical Receptionist

3 weeks ago

Newcastle, Australia Lake Macquarie Medical Centre Full time

An opportunity exists for experienced medical receptionists, one junior and one senior ,up to four days a week plus sick & holiday cover, to join our long-established privately owned general practice. Immediate start.

This role is y for a motivated person who not only has excellent administrative skills bit who also has outstanding customer service skills. We are seeking a team player to assist in the daily operations of our front desk. You must have the ability to multitask, be a hands on individual and be self-motivated.

**Essential Criteria**:
**Minimum of 3 year experience working in a general practice**

**Duties include**:

- All elements of customer service including telephone and face to face
- Processing payments and invoicing
- Basic administrative duties including scanning, filing, faxing, mailing etc
- Organising and management of appointments and patient enquiries
- Support general practice maintenance
- Excellent time management with fast pace and multi-tasking skills
- Caring and compassionate personality
- Proficient with medical specific software Best Practice
- Knowledge of Medicare Benefits Schedule
- Positive, with a strong work ethic, reliable, willing to learn new knowledge

For Senior Medical Receptionist:

- Good knowledge in Best Practice, PIPS, WIPS and PRODA. Ensure software including Best Practice is updated with all Medicare, Veterans Affairs', Workcover and Insurance report amounts being updated in a timely manner
- Collection of debt including monitoring and following up debtors
- Business development strategies for change and growth
- Maintain knowledge of and a commitment to Quality Improvement and Risk Management
- With input from Principal & staff, develop and maintain appropriate Policies and Procedures for the business.
- Drive the ongoing accreditation process, ensuring all standards are maintained consistent with RACGP and QPA accreditation standards as applicable to the service

**Job Types**: Full-time, Part-time

Pay: $28.00 - $40.00 per hour

Expected hours: 28 - 35 per week

Schedule:

- Day shift

**Experience**:

- Medical admin: 3 years (required)
- Customer service: 5 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 06/01/2025

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