Reservations Consultant

2 weeks ago

The Rocks, Australia Hunter St. Hospitality Full time

Competitive remuneration & bonus incentives
- Training, development, and career progression opportunities
- Grow within one of the largest hospitality groups in Australia

**Hunter St. Hospitality (Rockpool Bar & Grill, Saké Restaurant & Bar, Spice Temple, Rosetta) are looking for a Reservations Consultant to join the team.**

**What we offer**

We will give you the skills, training and mentorship from the best in the hospitality industry to help you build the career you’ve always wanted.

We offer amazing work perks such as:

- Competitive remuneration & bonus incentives
- Training, development, and career progression opportunities
- Supportive leadership and team environment
- Employee Assistance Program
- Food & Beverage discounts, gym, and private health insurance discounts
- Grow within one of the largest hospitality groups in Australia
- Restaurants located in both Australia & New Zealand

**About the Role**

The Reservations Team are the first point of contact for our guests and focuses on working with the operations team to create a memorable dining experience for our guests.

Key responsibilities of the role include:

- Assisting our guests with general enquiries and process the end to end restaurant booking
- Updating guest information and assisting them with any booking amendments
- Being passionate about our products and seeking up-selling opportunities
- The role is a full time position, with the roster spanning between 9.00am
- 6.00pm Monday-Saturday

**What we are looking for**
- Previous experience in a reservations or switchboard role is preferred
- A customer service expert that can deliver exceptional service over the phone
- Excellent communication and administration skills
- The professionalism and confidence to resolve or escalate guest complaints
- Previous experience using a restaurant or hotel booking system would be desirable

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