LMS Support Officer

2 weeks ago

Melbourne, Australia Alfred Health Full time

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Permanent Ongoing**:

- **Full Time 1.0 EFT 80 Hours + ADO**:

- ** Play a key role in transforming the way Alfred Health delivers patient care, through supporting the Learning Management System**:

- ** Primarily based at Alfred Hospital**:

- ** Great Staff Benefits**

This is an opportunity to contribute to the delivery of a world-class hospital service, where the primary purpose of this role is to
- Provide the effective day to day running of Learning Exchange (LEX), Alfred Health’s Learning Management System (LMS) (vendor Totara) as the first point of contact for all LEX queries from Alfred Health staff
- Partner with the LMS Administrator and Developer, Instructional Designer, and Learning and Development Manager to escalate and seek guidance on any larger or more complex issues

A summary of the key responsibilities are to:

- Within LEX, create courses, programs, automated and manual audience enrolment rulesets, and produce reporting (for example, attendance, completion, and enrolment reports)
- Use Alfred Health’s incident management system to record, track, update, reassign and resolve incidents
- Support and educate staff with their queries about access to LEX, and online content hosted in LEX
- Maintain and support the routine daily operations of LEX, including troubleshooting and addressing any LEX issues, for example, new employee account access

**Qualifications & Expereince Required**

**_ Essential_**:

- Strong work ethic and positive, effective team player willing to work in a team environment that celebrates and appreciates differences in approach while being aligned to a common goal
- Excellent ability to work effectively with, and develop and maintain good relationships with team members, senior managers, clinical and other healthcare staff
- Demonstrable knowledge and minimum 12 months experience supporting a Learning Management System (ideally Totara)
- Demonstrable experience working with an IT Help Desk incident management system
- Demonstrated ability to manage and prioritise competing tasks, own time and resources
- Professional and supportive oral and written communication skills with interpersonal and stakeholder relationship skills and the ability to collaborate with staff in various disciplines

**_Desirable_**:

- IT qualifications and experience on an IT Help Desk or similar
- Familiar with Active Directory
- Familiar with the Information Technology Infrastructure Library (ITIL) standards and practices

Please provide your resume and a short (no more than one page) summary of how your skills and experience will deliver what we're looking for in this position.

**If you have any questions, please contact Mark Firth, Digital Health Learning and Development Manager on 03 90763970. Contact from Agencies will not be considered**

**Applications close: Thursday, 7th September 2023.**

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

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